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Customer Manager

Cincinnati, OH
February 24, 2015

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[pic] Bijo Thomas

**** ****** ******, ***. # **, Cincinnati, OH 45220 513-***-****


University of Cincinnati, Carl H. Lindner College of Business, Cincinnati,

Ohio Expected May 2015

MS in Business Analytics Current GPA of 3.92/4

BITS PILANI, Hyderabad, AP, India

June 2012

Bachelor of Engineering (Hons.) Civil Final GPA of 3.8/4 Best private

university in India


Summary - 1.5 years of experience in Data Analytics

Specialties Customer Segmentation, Regression Modelling, Predictive

Modelling, Data Mining, Market Research, Forecasting,

Dashboard Creation

Statistical methodologies Multivariate Linear and Logistic Regression, Hierarchical

pursued Clustering, Decision Trees

Tools/Packages/Softwares R, SAS (Base Certified), Python, SQL, SPSS, MS Excel,

Tableau, MS PowerPoint

Mu Sigma Business Solutions Pvt. Ltd., Bangalore, KN, India

February 2013-May 2014

Decision Sciences Analyst

Client: Marketing team of a leading Smartphone Operating System

. Received a Performance Award for showcasing quick and exceptional work

on customer segmentation using 'Hierarchical clustering with Gower's

distance' on R, a technique new to the company

. Identified key demographic and psychographic drivers that lead to

Smartphone activations using multiple linear regression models built

using R, this helped the client to design more targeted marketing


. Quantified the impact of device attributes on operating system choice

by building Logistic Regression models using SPSS

. Studied marketing effectiveness of campaigns using survey data and

tested hypotheses, extensively used EXCEL and R to carry out data

manipulations and converted the insights and findings into a


. Lead a 5 members team during a contingency period to successfully

manage and deliver deadline sensitive work without compromising


. Procured daily level device pricing data by web-crawling using Python,

aided the client to perform pricing analysis

L&T Ramboll Consulting Engineers, Chennai, TN, India

August 2012-January 2013

Graduate Engineering Trainee


BEARCAT BUDDIES at University of Cincinnati Active Member

January 2015-Present

. Mentored and taught elementary mathematics and reading at a local

public school

PLACEMENT CELL at BITS Pilani Logistics Coordinator

January 2012-May 2012

. Administered and coordinated logistics to ensure smooth hiring

experience for the companies visiting the college

NIRMAAN a Non Profit Org. At BITS Pilani Active Member

August 2010-May 2011

. Contributed in the 'Conserve Water & Electricity' campaign, decreased

campus-wide water consumption by ~4%


. Co-ordinated "Sustainable Water resources Management" seminar, a

national conference held in BITS, Pilani

. Won 1st and 2nd place in a fashion event for two consecutive years

during the nationwide college cultural fest

. Languages known: English (Professional Proficiency), Hindi, Malayalam,


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