Management Service

Surbhi Maheshwari

*** *** ** **** ******.mundra@gmaicom

Sunnyvale 408-***-****

CA 94086, USA

Objective

To work as a Software Test/QA Engineer Intern/Full-time in a challenging and dynamic environment of a company,

involving adept technical and interpersonal skills

Education

International Technological University, CA Balaji Institute of Modern Management, Pune, India

Master of Science in Engineering Management Post Graduate Diploma in Management

Graduation: December 2015 GPA 3.5/4.0 Duration: 2010-2012.

Skills

Programming Languages Java

Operating Systems Windows, Linux, Mac

Database Tools MySQL

Testing Tools Selenium IDE, Selenium Web driver, IBM Rhapsody, Junit, Code Pro

Other REST API, Firebug, Service Now, Eclipse, Jira, BMC Remedy, MS Office

Courses Enrolled

Java for beginners, Data Structures and its implementation with Java, Software Testing: Tool and Techniques,

Engineering Management, Database Management, Project management, Introduction to Android App.

Work Experience

Infosys Limited (May 2012 – September 2013)

Associate Consultant

Client: Staples

Gathering and prioritizing requirements to implement IT Service Management solution based on

ServiceNow.

Handling Enhancement requests in ServiceNow Development instance by validating and verifying

requests as per client specifications.

ServiceNow development (Service Desk, Incident, Problem, Knowledge, Change, Asset &

Configuration Management) on the basis of requirements gathered and Rollout.

Building Service Catalog in ServiceNow to show accurate dependencies and interfaces of services

offered by client.

ServiceNow Platform Support - Resolving P2 and P3 incidents raised by client for ServiceNow,

Remedy and Clarity.

Technologies: ServiceNow, BMC Remedy and Clarity

Projects Undertaken:

• LetterGrader:

Developed a Java OOP project that reads the scores from the input file for any number of students, calcu lates

the grade and print their respective grades in output file in the sorted manner. Also, it calculates the minimum

and maximum marks scored in each subject.

• Magentocommerce

A project under Software Testing and Tools to conduct an in-depth testing of demo.magentocommerce.com

in order to unfold as many bugs as possible by applying various testing techniques to ensure that existing

system matches the specified system.

Involved in designing test plan and test cases.

Conducted manual testing and automated test scripts.

Developed and executed white box test cases of the Java classes using JUnit & Eclipse framework.

Automated UI testing using Selenium Web driver on different browsers.

Defects were tracked, reviewed, analyzed and compared using Bugzilla.

Executed SQL queries to verify the flow of data.

Technologies: Java, Eclipse, MySQL, Selenium, and Firebug

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