Customer Service Quality Assurance

*** ******* *****, ***** ******, NJ ***** 609-***-**** ****.*******.********@*****.***

John Sheppard

E xperience

August 2013 - Present EMSL Analytical Cinnaminson, NJ

E nvironmental Microbiology Lab A na l y st/ Technician

Expedite critical testing results without compromising sample validity or quality assurance.

Analyze spore traps and direct exams for fungal identification and counts. Prepare slides using air

cassettes, environmental swabs, and bulk samples

Conduct analysis of water samples for total coliform, fecal coliform and E. coli ( presence/absence

and quantification)

Prepare water samples for fungi, legionella and other bacteria. Methods used for counts and

identification: Spread plate, pour plate and membrane filtration.

Miscellaneous: Analyze BARTs (Biological Activity Reaction Test), prepare solutions and agar,

order media & supplies, perform quality control on incoming media and supplies, disinfect safety

hoods to prevent contamination, maintain detailed logs for supplies and tests, follow SOPs and

maintain COCs.

March 2012-August 2013 Dean Foods/Garelick Farms Florence, NJ

D airy Plant Laboratory Technician

Overnight laboratory operations: monitor production lines, approving/refusing incoming raw

milk, testing raw milk silos, pasteurized silos, and finished products

Trained in various food science and laboratory testing techniques including bacterial testing

(microscopic viewing as well as plating and incubation), antibiotic testing, cryogenic testing,

butterfat content testing, acidity testing, odor/taste testing

Perform quality control and quality assurance practices, enforce company and state regulations,

perform data entry, and compile daily, weekly, and monthly lab reports

Safe handling of hazardous chemicals used for testing sanitizing/cleaning solution concentrations

Nov. 2008-January 2012 Shop Rite Mount Laurel, NJ

F ood Service Associate

Supervised evening shifts by delegating man-power to serve customers while insuring other

necessary jobs are completed

Monitored displays of open food insuring proper temperatures and freshness to prevent food-

borne illness

Sliced lunch meat in the deli department and trained to assists in the seafood, bakery, and produce

departments

Worked in high pressure situations without compromising safety and customer service

609-***-**** ****.*******.********@*****.***

J ohn Sheppard

E ducation

August 2005 – August 2009 Temple University Philadelphia, PA

B achelor of the Arts/Environmental Studies

Academic Project – Ecological Landscape Restoration Workshop

Studied applied ecological restoration with emphasis placed on the integration of the science directly in the

field setting and the installation of restoration practices

Developed various skills including: Observation and data collection, reading the landscape to determine

disturbed areas in need of restoration, installing restoration treatments, and the removal of exotic invasive

species

R eferences

References are available on request.

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