Customer Service Medical

Kristine Arnold

CPA Eligible, Graduate Student

Massillon, OH

************@*****.*** - 330-***-****

A self-starter with exceptional organizational skills

with high attention to details. Ability to quickly

build relationships, establish trust, and motivate

others to action. Committed to achieving corporate

goals while providing high quality customer service.

WORK EXPERIENCE

Appliance Sales Associate

HHGregg - Canton, OH - March 2014 to Present

Responsibilities

Sales, Problem Solving, Follow Up, POS, Customer Service

Mammographer-Quality Control technologist

Summa Akron City Hospital - Akron, OH - 2010 to March 2014

Six-Sigma White Belt, Quality Control technologist

Mammography technologist

Aultman Hospital - Canton, MI - 2001 to 2014

Quality Assurance Coordinator, Mammography technologist

Affinity Medical Center - Massillon, OH - 2001 to 2010

2001-2010

Doctors Campus

Mammographer

• Excellent communication skills shown with physicians, supervisors, colleagues, and general public.

• Experienced Stereotactic procedure technologist

• Organized the implementation of the Penrad Mammography Software program initiated 2005. Responsible

for coordinating between four departments, doctors' offices, physicians, and Radiologists. Training included

Mammography technologists and Ultrasound technologists, assists and supports Radiologists

• Collects and analyzes data for Medical Audit of Radiologists.

• Monitors patient follow-up treatments.

Quality Assurance Coordinator

• Identifies, collects, and analyzes data from Diagnostic Services to provide

Quality Improvement statistics in support of quality improvement.

Mammographer, X-ray technologist

Mercy Medical Center - Canton, OH - 1996 to 2001

Lead Stereotactic Breast Biopsy technologist, Mammographer

• Time-study research project approved and implemented. This project improved customer satisfaction by

eliminating unnecessary waiting times.

EDUCATION

Bachelors of Arts in Arts/Business Management

Malone College

2000 to 2002

Radiologic Technologist in X-ray

Timken Mercy Medical Center - Canton, OH

1994 to 1996

Masters in Accounting and Financial Management

Keller Graduate School of Management-DeVry University - Independence, MO

2013

SKILLS

CPA eligible

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