IT Support Technician
Resume:
HAMILTON JIMENEZ VASQUEZ
**** **** ***** **, *****, FL 33635
*****************@*****.***
CAREER SUMARY
Several years repairing and doing maintenance on computers, laptops, printers, smartphones and similar devices, giving strong support at
hardware-software level, created and supported several networks for small offices and small companies. Experience doing magnetic-tape
server backup. Wide experience in Costumer Service by phone and face-to-face.
5 years of experience in manual and automated testing as a Software Quality Assurance in UAT position. In-depth knowledge of QA and
testing methodology; proficient in testing of telecommunication applications. Expertise in software development life testing cycle
including test strategy preparation, analyze sitemaps, test plan development, test case creation, test execution and bug tracking. Good
knowledge on automated testing with Loadrunner and QTP.
TESTING TOOLS
• Test Director • SQL Queries
• Mercury Quality Center • QuickTest Professional 10
• Unix • Mercury LoadRunner
• Toad • Mercury WinRunner
TECHNICAL SKILLS
• •
GNU/Linux GIMP
• •
Windows 98/NT/XP/ Vista/7/8 3D Studio Max
• •
Repair and Maintenance of PC & Laptop Microsoft Office Suite
• Libre Office Suite
• •
Networking IVR
• •
Basic knowledge of Object Oriented Programming Adobe Photoshop
WORK EXPERIENCE
9th September 2013 - Actual
Procter & Gamble Lancaster, SC. http://www.pg.com/
Plant Technician Tel. 803-***-****
Responsible for maintenance, support and fixing mechanical issues relates with GNAT and GART machines in GNAT/GART area
assembling parts of AA batteries.
16th March 2013 – 9thSeptember
Decore-Ative Specialties Monroe, NC. www.decore.com
Router Operator Tel. 704-***-**** ext. 4110
Working in Manufacturing-Assembling Areas while performing different tasks with more than 12 machines including the Router
Machine.
Claro / Verizon Business Dominicana Dom. Rep. www.claro.com.do 2008 – 2012
High Potential Quality Assurance Analyst & QA Tester
Tested the improvements implemented in Online systems such as Customer Relationship Management (CRM), Order Management
System (OMS) and Ensemble using both automation and manual testing methods, while ensuring the continuation and enhancements of
the stability during the system regression. Successfully performed Regression Testing, Sanity Testing, Smoke Testing, Stress Testing,
Black Box Testing and analyzed requirements documentation. Excelled in finding, documenting and reporting bugs, errors and flaws in
HP Quality Center and Test Director and Consistently recognized for excellent problem-solving and analytical skills by developers and
supervisors. Conducted testing on all new functionalities based on test cases and coordinated with development team in verifying bug
fixes. Improved the documentation of QA testing practices to enhance their repeatability during the UAT process. Performed the client
requirement analysis of Impact Assessment documents and CR documents. Created several tools manuals and supported end-user
training and multiple new team members, including people from Brazil and India (AMDOCS). Worked in several projects and acted as
leader on them.
Volvo Peynado GA Dom. Rep. www.peynadoga.com 2006 – 2008
Desktop Support Technician
Provided a successful hardware/software installation, support and maintenance for Computers, Laptops, Network Printers and
Smartphones, including cabling and support Networking as well, while Resolved many common desktop support issues personally and
by phone using third parties remote desktop applications. Skilled experience with Windows Operative system, MAC OS y the whole
Office Suite. Performed off hour’s remote support by phone. Created and managed the user accounts control for every employee.
Supported and managed Microsoft Outlook and Network applications. Delivered printing solutions and other similar peripherals, e.g.,
scanners, copiers, printers, and fax machines. Managed BBX systems and helped out on the payroll creation of every fortnight.
Performed successfully daily and weekly magnetic-tape backup servers using instructions on the Unix operative system.
Humano ARS Dom. Rep. www.arshumano.com 2004 – 2006
Enroller and Authorizer
Managed several insurances accounts, performing changes in the coverage in benefits of the costumers and the company.
Worked as external agent of the company in different places such as malls, companies and events. Authorized several
medical evaluations.
Institute of Personal Improvement INSUPER Dom. Rep. 2006
Computer Science Instructor
Taught how to repair and maintenance the PC and laptops. Taught classes of Microsoft Office Suite and how to use the entire interface of
Microsoft Windows System to people from different ages.
OPITEL Dom. Rep. www.solucionesenel.com/opitel2/index.html 1999 – 2003
Operator, Costumer Service
Performed a recognized service of customer service by phone (IVR), managed to send costumers messages to Beepers and performed
charges to credit cards of bill payments in Ensemble, CRM and OMS systems.
EDUCATION
Bachelor in Computer Science 1998 – 2007
Universidad Autonoma de Santo Domingo, Dom. Rep. http://uasd.edu.do/
–Application development. -Programming in several core languages like C+, Fortran, RPG, Cobol, Basic. –Data base in SQL and Oracle.
–Hardware and software support. –Project management. Multimedia design in Photoshop, Gimp & 3D studio Max. –Object
programming in Delphi & Visual Basic. –Networking. –Technical planning and business case analysis.
Bachelor in Mathematics 1994 – 1997
Liceo Escuela Parroquial San Pablo Apostol, Dom. Rep.
Specialization in Mathematics, Physics and Computer science.
Languages
English
Spanish (Native)
Italian
Portuguese
Certifications
A+
Cisco Certified Network Associate (CCNA) (done but never take the final test)
GNU/Linux
Business Solutions in Linux
DHCP
SSH
FTP
APACHE
SAMBA
NFS
SQUID
XEN
Other Learned Skills
Spelling Advanced
Human Relations
Voice Modulation
Customer Service
Sales Techniques
Servi-Plus
Emotional Intelligence
First Aids
Skill To Interact With The Costumer
Leader for a Memorable Service
Good Interpersonal Relationship
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