Human Resources Manager

Caleb L. Spaulding

*** ***** ***** *** **************, TN 37075 304-***-**** ***********@*****.***

Education

Marshall University, Huntington WV

Bachelor’s Degree in Business Management, December 2012

Chapman University

Expected 2015 graduation with a Masters in Human Resources

HR Credentialing Coordinator

(Contractor)

Asurion

Nashville, TN

10/10/2014-03/10/2015

Asurion specializes in device replacement insurance for companies such as

A TT, Verizon, Wal-Ma r t, and Apple. I assist with staffing and productivity for

t he multiple call centers in Nashville and across the Unites States.

• Work with TA on filling new hire classes

• Act as a liaison between HR and Call Centers Mangers to ensure

staffing needs are met

• Create new employee credentials for all Asurion and client systems

• T roubleshoot all access or credentialing issues

• Assist with forecasting staffing needs for all call centers

• Work within SQL to automate reports to increase call center

p roductivity

• Work with Call Centers Managers on agent coaching’s

• Created credentialing procedures and workflow for the company.

• Assist with scheduling PTO and team meetings

Human Resources Site Manager

A lorica I nc.

I rvine, California

05/2013-02/2014

Alorica is a client services company that specializes in call center outsourcing. I

w as on site and recruited, hi red, and handled all managerial and H R

r esponsibilities for a Honda Call Center

• Oversee and manage day-to-day operations for a Honda call center with over

100 employees.

• Post open positions on job boards (Monster, I ndeed, Craigslist)

• Manage candidates on an applicant t racking system (PeopleSoft)

• Work w ith Recruiting to create Req’s for new hi res

• I n te rview candidates and make final hi ring decisions

• P rocess new hi res, including new hi re orientations

• Terminate employees

• P rocess employee benefits, LOA, ADA, F D LA…

• Administer skillset testing and performance reviews

• P rocess and edit staff payroll

• Approve time off requests

• Run daily and weekly attendance and performance reports

• Counsel and coach employees in order to broaden thei r skillsets and increase

p erformance

• Discipline employees, including verbal and w r i tten wa rnings.

• Maintain employee records

• Organize employee events

• Develop and administer incentive programs

• Ensure operations are following company policy and state and federal laws

HR Representative

Fi rst American Title (Temp to H i re)

Santa Ana, California

1/2013-5/2013

F i rst American is a global insurance company that specializes in title insurance. I

w orked w i th a small team of H R Representatives to answer all H R inqui ries for the

company. I would assist managers on sourcing, hi ring, and te rminating employees.

T hese positions included: ent ry level sales, senior level sales including sourcing

candidates from r ival companies, under w ri ters, account managers, benefits

specialist, claims examiners, and clerical jobs.

• Worked to onboard 50 to 75 new hi res a week.

• Enter employee data into databases such as BrassRing, Ultip ro, and Backoffice

• Answer phone calls and emails to assist employees and managers for access

issues, form migrations, re routing, or anything regarding a new or te rmed

e mployee.

• Run performance evaluation reports for managers

• Assist and process new employee orientations

• Assist w ith group inte rviews

• P rocess employee t ransfers

• Work closely w ith H R Recruiting assisting w ith new hi res.

• Run multiple reports such as P TO, New H i re, Licensing, and Legality.

• Work closely w ith T raining and Development to develop and improve employee

t raining

• P rogram registration for new employees

• P rocess te rminations

• Assist employees wi th timekeeping and payroll issues.

• P rocess sign-on or refe rral bonuses

• Receive and process new employee legal compliance documents.

• Reset passwords and maintain single sign on for employee systems.

• General administration support.

H R Recruiting Assistant

Capitol Medical

Teays Valley, West Virginia

9/2009-12/2012

Capitol Medical is a nurse-staffing agency with approximately 150 nurses on staff. I worked as

an HR assistant to the HR Coordinator. I recruited, interviewed, hired, and terminated

employees. My recruiting consisted of posting job openings on job boards, creating newspaper

ads, sourcing candidates from other agencies in the area, and working with employee referrals.

Answered inquiries regarding current job openings via phone and email.

Screened potential clients.

Aided in the interview process including administering drug screenings.

Worked with the HR department to make final hiring decisions.

Represented the company at job fairs while recruiting and informing potentials employees.

Developed local newspaper adds for job openings.

Assisted in many television commercials for the company.

Traveled to meetings with clients to represent HR.

Worked closely with the CEO to develop company strategies.

Calculated and wrote payroll checks to either mail or direct deposit.

Invoice all clients on a weekly basis.

Help with policies and procedures as well as employee manuals.

Develop databases for classifying employees by their professional degree, emails, etc.

Update systems for improved efficiency.

Filing and organizing company, client, and employee information.

Skills

Proficient in Microsoft Word, PowerPoint, Excel, and Outlook

HR recruiting and database systems such as Ultipro, Brassring, Back office, SQL,

PeopleSoft, Performance Manager, Staffing Solutions, UTA, and Oracle.

Interest

Lead groups on international mission t r ips/humanitarian outreaches.

Organize and develop outreach groups on college campuses.

Contact this candidate