Service Management

KEYONNA WALLACE

*** ****** **., ********, ** ****0 H: 516-***-**** ******@*****.***

PROFESSIONAL SKILL PROFILE

Adept at t reatment and discharge

Ex pertise in crisis intervention

planning

t echniques

Case management proficiency

Trained in indicators of child abuse

R elevant coursework in Human

DSM -IV knowledge

Development & Human Sexuality

C ulturally sensitive

Trained in HIV & Hepatitis C

Relevant coursework in

t esting

Psychopathology

EDUCATON

M. A. Human Services, Liberty University, L ynchburg, VA December 2014

S pecialization: M arriage & Family Counseling

Counseling Skills: C hildhood and Adolescent Psychology, Cultural Awareness

and Sensitivity, Career Counseling

G.PA 3.83

March 2013- Present

MFT Intern, Youth & Family Agency of Oyster Bay

B .S. Psychology, P ennsylvania State University, Altoona, PA A ugust 2007

Clubs: Alpha Sigma Tau, Alpha Phi Omega

Internship at Blair County Prison

PROFESSIONAL EXPERIENCE

Caregiver, Homewatch C aregivers, Westbury, NY March 2014 - Present

Identified deviations on client’s affect, behavior, and conversation

Prepare and provide adequate nutrition and fluid intake

P rovide transportation to client to necessary locations

P rovide bathing and dressing assistance

Complete light housekeeping duties

S ibling Specialist, L .I.AF.S, Port Jefferson, NY March 2014 - P resent

Ensured and promoted healthy living, emotional, cognitive and social growth

Implemented activities that promote cultural diversity, exploration, physical activity

and coordination,

Assist with maintaining residents personal hygiene and grooming

Identified deviations on client’s affect, behavior, and conversation

Demonstrated and strategize effective “talk down” skills when managing escalating

clients.

Administered medications

Completed incident reports, MAR, Fire drill reports, and daily log

S hift Leader, C hrysalis Health, Orlando, FL April 2013 - August 2013

Ensured and promoted a healthy living, occupati onal and spiritual development with

i ndividuals suffering from Human Trafficking

Implemented activities that promote cultural diversity, exploration, physical activity

and coordination, and learning

Developed vocational and health and wellness workshops

Identified deviations on client’s affect, behavior, and conversation

Demonstrated and strategize effective “talk down” skills when managing escalating

clients.

P rovided family-centered, strengths -based, culturally competent and individualized

i ntakes and assessments

Administered medications

C ompleted Individual Service Plans and progress reports

Life Skills Mentor, Renaissance Health Group, Orlando, FL May 2012-January 2013

Ensured and promoted healthy living, occupational, and spiritual development for

i ndividuals with disabilities and substance abuse

Mon itored and assisted individuals with Adult Living Skills using the Social -

Integration model as a platform

Provided comprehensive case management services, including creating treatment

plans and connecting clients and families to appropriate resources

Connected clients with community service and resource agencies

Displayed sensitivity to the cultural and linguistic needs of the clients and families

served.

Ran group sessions for young adults ages [18 ] to [23]

Developed goal -oriented psychoeducational and activity therapy groups to improve

clients' level of functioning

Outreach Associate, L . I. A. A. C., Hauppauge, NY December 2009- June 2010

Taught classes and present self -help or information sessions at schools and

government agencies

P rovided direct service and support to individuals or clients, such as handling a

referral for child advocacy issues, conducting a needs evaluation, or resolvi ng

complaints

Administered HIV and Hepatitis C testing and provided special services such as

alcohol and drug prevention programs

CERTIFICATIONS

C ertified in Adult & Child CPR, First Aid & AED

C ertified in Non -Abusive Physical & Psychological Intervention (NAPPI)

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