Customer Service Sales
Resume:
Dominique Brunson
Aiken, SC **801
***********@*****.***
CUSTOMER SERVICE SUPERVISOR
More than 4 years’ of successful experience in customer
Profile
service/sales and managing representatives to ensure they
are taking incoming calls and resolving the customer issue
the first time
Possess solid computer skills.
Excellent working knowledge using all Microsoft
Operating systems
Ability to coach, train, motivates, and supervise customer
service employees to help meet daily goals.
A team player, acknowledged as “Total Quality Customer
Service Professional.”
#1 supervisor in the call center lead the site with the top
Synopsis of
team
Achievements
Top supervisor for 6 months.
Proactively helped other teams in the site to raise site
rank
Created customer satisfaction survey, drastically
reducing potential problems.
Best Motivator
T-mobile Augusta, Ga November
Employment
2009-
March
2014
Supervisor
Work with 16-20 customer service/sales
professionals covering the Untied States,
responsible for more than 3,800 individual and
corporate accounts.
Support sales reps in opening new accounts
and upgrading existing service.
Quickly and effectively solve customer
Quickly and effectively solve customer
challenges.
Maintain quality control/satisfaction records,
constantly seeking new ways to improve
customer service.
Supervised the floor including taking
escalated calls, answering representatives
questions, monitoring all systems to ensure no
one was left on hold to long etc.
Ensured reps/ team met quality scores by
monitoring calls on a daily basics.
Ensured the reps were up to date with all
policies and procedures.
Coached and developed assistant supervior.
Had to attend daily meeting, conference calls
and team meetings.
Burlington's coat factory keyholder August
2014 - present
Urban outfitters June 2007-2009
Strom Thrumond High School 2000-2004
Education
Johnson, Sc
Graduated may 2004
Morris College
Sumter, sc
2004-2007
References Furnished Upon Request
Contact this candidate