Customer Service Sales
Resume:
Nancy L. Zima
**********@***.***
To Whom It May Concern:
Please accept this letter as expressed interest. Enclosed is my resume for you to review. I feel that my previous
experience in the Corporate Fields Sales, Sales Management, Membership Sales and Club Director, Corporate
Travel and Leisure Travel Consultant/Timeshare Sales Management/Manager, Realtor, Yacht Broker, Customer
Service, Working with FAA,TSA, In-Flight Staff, Corporate Aviation, F & B, Catering, Charters, Corporate
and Human Resources. Through these various positions I have gained valuable knowledge, in people skills and
organizational abilities with my sales, training and developing staff, marketing experience and working
presentations, media, and magazine articles.
I exude a professional appearance ad demeanor. Most of my strengths include being very detail orientated and
able to handle and prioritize a multitude of tasks:
Since I realize that a resume can neither detail all my skills, nor predict my potential to you. I would appreciate
a personal interview to further explore employment possibilities.
Thank you for your time and consideration. I look forward to speaking with you at your earliest convenience.
Sincerely,
Nancy L. Zima
Enclosure
OBJECTIVE
Top-performing Sales Executive, Sales Management,Travel Business Manager, Flight
Attendant,Customer Service with 20+ years of Experience and Visible Achievements. Employ exceptional
communication, leadership, independence and team player, skills to consistently drive to increase financial
profitability, continuing effort to deliver outstanding guest services. Safety and procedures, in following
company policy. Earning a reputation, for strong sense of integrity performance excellence and commitment.
Distinguished Team Leader/Management accomplishments, and deliver Superior Luxury customer care to
demanding clientele.
KEY STRENGTHS/EXPERIENCE
Key Management Strengths Business to Business (B2B)
Marketing Consultant/Sales Business to Consumer (B2C)
Team Building & Management Staff Training and Developing
Solution Focused Sales Travel Agent/Corporate/Sabre/Flight Attendant/FAA
Client Needs Analysis Employee Relations
Completive Client Positioning Customer Service
Financial Planning & Budgeting Record / Bookkeeping
Retail Loss & Prevention Policy and Procedures
Margin Improvements Performance Management
Multi Store Management Recruiting and Staffing
New Product Launch Human Resources
Experience Launching and Rebranding Timeshare Industry
Products and Service to Consumer Market Commercial Management
Vendor Negotiation/Buyer Property Management
New Market Identification New Home Sales
Strategic Marketing Initiatives Construction Knowledge
Solution Focused Setting Administrative/Office Manager
Restaurant/Operated/Owned Yardi/ Skyline Software
Food/Beverage/ Charters Talent Acquisition
Soliciting National Account Telephone Prospecting/Outside Sales
Excellent Written and Verbal Skill Daily Business Review/Pre-Convention Trade Show
EXPERIENCE
LANG REALTY & PROPERTY MANAGEMENT * Boca Raton, and South Florida, FL
February 1981 - Present
REALTOR BROKER/CUSTOMER SERVICE/YACHT BROKER
OCEAN REEF CLUB * Key Largo, FL
MAY 3, 2004 – December 2010
BUSINESS TRAVEL MANAGER/ SALES DEPARTMENT/GUEST RELATIONS/MEMBERSHIP/SALES &
MARKETING DATA SYSTEMS/TIMESHARE/VACATION CLUB SALES/CLUB DIRECTOR
PEOPLE EXPRESS * CHICAGO, IL
April 1981 – September 1984
CUSTOMER SERVICE REPRESENTATIVE/FLIGHT ATTENDANT/RESERVATIONS/OPERATIONS
PRUDENTIAL INSURANCE COMPANY * Chicago, IL, Boca Raton, Palm Beach County, FL
October 1981 - August 1996
SALES REPRESENTATIVE, LIFE INSURANCE, FINANCIAL PLANNER, CUSTOMER RELATIONS
ESTEE LAUDER CORPORATION * CHICAGO, IL, New York, NY and South Florida
July 1976 - 1999
SALES/COSMETICS ARTIST/PROMOTIONS/COUNTER MANAGER
THOMAS COOK TRAVEL * Chicago, IL
May 1976 - October 1981
CORPORATE& LEISURE TRAVEL CONSULTANT/ MANAGER/ACCOUNTS RECEIVABLE /BUSINESS
TRAVEL MANAGER/REGIONAL MANAGER FOR THOMAS COOK TRAVEL
B.S. in Marketing with Minor in Communications, University of Illinois, Champaign, IL, Travel Agent School,
Flight Attendant& Reservation School, American Airlines Flight Attendant Training and Sabre Trained,
Corporate Flight Attendant School and Experienced, Certification in First Aid and CPR, Property & Casualty
Insurance, Underwriting Certificate, Hospitality/Event Planner, Palm Beach Comm. Fl Yacht Brokerage and
Real Estate License, Continual Self training and Discovery.
REFERENCES: Furnished on Request
Contact this candidate