Customer Service Quality Control

Bennie Rogers

**** ****** **

832-***-****

Houston, Texas 77028 ******.********@*****.***

CAREER OBJECTIVE:

To obtain a position that provides growth opportunities while using proven abilities and skills while

continuously growing my knowledge and experience.

SKILLS:

• Interpersonal Skills

• AWD and Agile net

• Customer-Service Conscious

• Detail Oriented

• Billing Analysis

• CCIV Look up

• AWD

• Agent Fed ex

• Window XP

• Excel

• Louts Spread Sheet

• Bookkeeping

• Scanning

• Prepping

• Check Processing Specialist

EXPERIENCE SUMMARY:

Over Fifteen years of experience in customer service and billing analysis. A team player

that is willing to learn in an effort to improve team achievement. Have the ability to adapt

as necessary in fast-paced environment, while providing strong customer service

internally and externally. Proven areas of expertise include billing analysis, processing,

data entry, and quality control. A professional with an open personality that is willing to

learn and adapt as necessary to achieve personal and corporate goals.

AMERICAN GENERAL LIFE: Scanning Specialist

07/2006 to 08/2013

Responsible for scanning in the customer information into the AWD screen system. And QC to make sure

that all of the paper work in scanned in. Other responsibilities includes:

1. Processing and Prepping Policy Application

2. Processing Deferred Application

3. Processing Back end Application

4. Processing Return Mail

5. Look up and identify mail

6. Scanning New Business Application

7. Scanning New Business Checks

8. Scanning Accounting Checks

9. Scanning Claims Mail

10. Scanning B – Files Mail

11. Scanning Deferred Annuity Application

12. Scanning SPIA Application

13. Process and Prep Project such as OPS

14. Process Checks and Prep

AIG VALIC: Document Processor

12/2001 to 12/2005

Responsible for the processing of customer’s information into the AWD system, Processing of customer

information ensures payment of death claim to AIG customer. Other responsibilities include:

1. Prepare incoming documents and process documents for electronic scanning

2. Index documents into the imaging database - AWD Screen

3. Research partial documents through vehicles to obtain client information

4. Primary processor for all overnight packages

5. Primary processor for all Return Checks and Death Claim requests

Reference Available Upon Request

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