Help Desk
Resume:
Jorge A Quinones
Apt 102 Tampa, Florida 33615
? ********@*****.***
Career Summary
April 2006 - June 2010 - Network Administrator
Promofilm US LLC (TV Production) - Miami, Florida
* Integration of two companies under one network.
* Implementation of Windows 2003 SBS, Trend Micro Interscan VirusWall
6.0 & Client-Server Messaging Security Suite.
* Implementation of Exchange 2007 server.
* General administration of over 100 computers (MAC & PC environment)
and 7+ servers.
* Saved over $10,000 a month in office materials.
* Overall maintenance of MITEL VoIP telephone and voicemail system.
* Configured network protocols TCP, Wi-Fi, Bluetooth.
* Help desk and technical support.
* Manage and control of inventory.
* Assigned trustee rights in a Red Hat Fedora Linux environment,
created users and login scripts, installed operating systems (MAC
OSX, WinXP, Vista) workstations and print servers.
* Audio visual equipment installation and conditioning.
* Installation of hybrid phones (digital & analog lines) for LIVE TV
and Radio broadcast using a Telos 2x12 system.
* Implementation of Mitel Teleworker Solution for remote IP Phones
* Performed helpdesk and technical support for television shows like
Telemundo Caso Cerrado, Suegras, ESPN Deportes, Lo Dejo en Tus
Manos, among others.
* Developed and implemented department policies for company and help
desk use. This included e-mail usage, Internet usage, emergency
contingency plans and security policies. These procedures enhanced
network performance with minimal impact to end-users.
* Successfully created and implemented remote connectivity for user
and network support using Microsoft Terminal Services and other
commercial suites.
March 1999 - January 2005 - Information & Technology Manager
EJE Sociedad Publicitaria - Ammirati Puris Lintas (Advertising &
Marketing Agency) - San Juan, PR
* Started with 20 users, 2 servers and no external connections Left
with 100+ users 7 servers, two T1's for Voice (48 channels) 75
DID's, two T1's for Data VPN for external connections.
* Implemented a 10 DVR's unit for a 24 hour TV monitoring station.
* Managed departmental budget.
* Installation and maintenance of printers, faxes and Xerox and
Fiery/Splash photocopier machines.
* Installation and configuration of fax servers and print to fax
services.
* Remote access system installation, configuration and management.
* Installation, configuration and maintenance of operating systems
Windows 95, 98, NT, 2000, 2003, XP - MAC OS 8, 9, X - Novell
Netware.
* Installation and maintenance of MS Exchange 2000/2003, MS ISA
Server, MS Proxy Server, Lotus Notes.
* Overall maintenance of Nortel telephone and voicemail system.
* Generated upgrades of proprietary software and performed testing on
all equipment.
* Addressed troubleshooting of IP addresses, connectivity and
hardware issues.
* Processed scripted data transfer from old laptops/workstations to
new computers.
* Developed and implemented department policies for company use. This
included e-mail usage, Internet usage, and security policies. These
procedures enhanced network performance with minimal impact to end-
users.
* Managed departmental budget and saved over $5,000 a month on office
supplies and over $25,000 a year on phone bills. Management and
control of inventory.
1998 - 1999 - Information & Technology Manager
Central File (Iron Mountain) (Dead files warehouse) - R o Piedras, PR
1995 - 1996 - IT Support (Advertising Agency)
De La Cruz & Asociados - Guaynabo. PR
Information & Technology duties and accomplishments
* Installation, configuration and maintenance of operating systems
DOS, Windows 95, 98, NT, 2000, 2003, WinXP, Vista - MAC OS 8, 9,
MAC OS X - Novell Netware - Linux, IIS
* Installation and maintenance of MS Exchange 2003/2007, QMail, MS
ISA Server, Lotus Notes, Unidata, Citrix
* Experienced in building reliable and scaleable systems. Excellent
technical skills, PC hardware & software installation and
maintenance, troubleshoots any PC hardware or software related
issue. Problem solving & analytical ability
* Assertive recommendations for improvements and implementation of
new technology, network & computer systems
* Conducted and devised rollouts, upgrades, imaging, partitioning,
configures, and break fix
* Addressed troubleshooting of network (DNS, DHCP, WINS) connectivity
and hardware issues
* IT / Operations & project management
* Successfully finished projects on time and under budget
* Extensive experience in third party tools and solutions. Expertice
on security suites Symantec Anti-Virus Enterprise Edition, Trend
Micro Interscan Virus Wall and many others commercial and end user
software like Avast, AVG AntiVirus, AdAware, SpyBot, Norton
AntiVirus
* Broad knowledge of office productivity applications, maximize the
potential of the most popular applications (Word, Excel, Power
Point, Publisher, Outlook, Entourage) Sun StarOffice, Lotus Notes,
Open Office and provide appropriate response to end users through
simple procedures
* Presentation support utilizing Power Point. Proficient in design
software, Adobe Illustrator, Photoshop & Acrobat, Extensis Suitcase
and others suites
* Developed and implemented department policies for company use. This
includes e-mail usage, internet usage, and security policies.
Create, reset, assigned and maintain network logins, passwords and
policies for end users in a Windows NT/2000/2003/Linux & Mac mixed
environments
* Remote access system installation, configuration and management.
Creation of procedure manuals and documentation for help desk use.
* Maintenance of telephone and voicemail, experience in Nortel and
Mitel. Overall maintenance of VoIP telephone systems
* Coordinate and maintain a log of request activities of the help
desk, able to prioritize service requests according to importance.
Elevate issues depending on critical nature of problem
* Construction of backup procedures with Veritas (Symantec) Backup
Exec - Dantz Retrospect
* Established and maintained daily backups and recovery plans for
network maintenance
* Audio visual equipments installation and conditioning
* Configuration and maintenance of Xerox and Canon photocopier and
printer
* Implementation of an inventory bar code software for a warehouse of
over 500,000 boxes
Education Summary
2009 - 2011 Hillsborough Community College
1995 - 1997 Universidad Polit cnica de Puerto Rico, Hato Rey Puerto
Rico
Civil Engineering
1992 - 1993 Colegio Empresarial del Caribe, Bayamon Puerto Rico
Graduated Associates Degree in Electronics and Computer
Sciences
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