Customer Service Manager

Mark D. Obrochta Northern Indiana ***** . 574-***-**** .

************@*****.***

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Business Functions Purchasing, Inventory & Customer Service

Business Planning

Operations Cross-functional manufacturing trouble-shooter and multi-role

Production contributor:

Management Negotiated OEM pricing agreements with key suppliers to reduce

Purchasing costs by 25% or more, and maintained ability to quote

Quality Site Visits competitively.

Handled communication with key customers to document procedures

Inventory and train employees in the use of online ordering systems.

Management Improved product line by identifying components that reduced

Budget/Audit/Costin costs and enhanced product quality and increased customer

g satisfaction.

Marketing: Pricing

Marketing: Thorough understanding of supply, production, costing and

Distribution distribution.

Training [pic]

Information Professional Employment

Technology

Sales-Inside Craig Welding & Mfg.; Mentone, IN

Craig is a family-owned design/Build metal fabrication shop

Specialized Skills specializing in custom jobs, including engineered prototype

ERP Management development for orthopedic industry.

Systems

Materials Manufacturing Services Manager (2011-14)

Management Managed sourcing, purchasing, and resale pricing; quoted

Online Ordering complex projects.

Systems Streamlined daily purchasing procedure to maintain inventory to

Report Writing support repetitive manufacturing, off-site projects and walk-in

Vendor Relations service.

Customer Relations Established vendor stock agreements, reducing or eliminating

ISO 9001 Training lead times for reorders.

Improved products through sourcing of new/better components and

Industries accessories.

Manufacturing

Steel Northern Indiana Manufacturing, Inc. / Electro Seal

Corporation; Bourbon, IN

Customers $15M manufacturer of precision metal parts and screw machine

Alcoa products, operating two facilities.

Case New Holland

Caterpillar, Inc. Manufacturing Services Manager (2003-09)

IBM Corporation Managed all purchasing, inventory control, computer systems,

John Deere and developed business reports used for strategic planning and

Lucent Technologies financial tracking.

Developed procedures and conducted audits to qualify for ISO

9001.

IT Skills Updated all costing and negotiated new contracts with key

Legacy Systems customers.

(COBOL, JCL, CICS)

Systems Manager (1999-03)

Windows NT Implemented and maintained state-of-the-art computer / hardware

(Conversion from system.

Novell) Expanded use of Macola ERP software to include Bills of

Material, routings, costing, purchasing, order entry, and

CITRIX business reporting via Crystal Reports.

Crystal Reports Led conversion of Novell server to Windows NT; installed Citrix

Macola ERP to allow remote access to data.

Sage Business Works

Associate Software Engineer, Computer Task Group; Merrillville,

IN (1997-99)

Intangible Skills CTG provides innovative, industry-specific IT solutions and

Excellent services for global businesses

Communication Engaged as a consultant to trouble-shoot Y2K issues; designed

(Verbal, Written) and implemented solutions.

Negotiation Highest performance of 10 person team, efficiently identifying

Streamlines and correcting suspect code ahead of schedule.

Procedures [pic]

Problem-Solving Education

Bachelor of Science in Computer Science, Indiana University;

South Bend, IN (2011)

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