Customer Service Engineer

JORGE M. VARGAS **** Del Lago Circle, Sunrise, FL

* 954-***-****

E-mail: *******@*****.***

OBJECTIVE

Eager to contribute in Designing, Implementing and maintaining solutions,

personalizing services that adjust and exceed the business needs and translating them

into executable strategies for your firm.

PROFESSIONAL PROFILE

Seasoned IT professional with comprehensive business process improvement, systems

integration, requirements, analysis, workflow design, project management, leadership,

process modeling, testing/quality assurance, customer service, project management and

vendor relationships.

Proficient problem-solver who envisions business and technical perspectives to

develop workable solutions.

Motivated achiever who guides organizations in applying technology to business

settings, provides added value, and creates project deliverables in a timely manner.

EDUCATION AND EXPERTISE

UICESI

Major: Bachelors Degree in Systems Engineer 1989-1994

Ethical Hacking 2005

Implementing Windows 2003/2008 Network Infrastructure 2006/2008

Implementing Windows 2003/2008 Active Directory 2006/2008

CCNA Studies (Pursuing Certification) 2010

Microsoft Software:

Windows 2008/2003 Servers, SQL Server 2005, Exchange Server 2000/2003/2007/2010, and

Terminal Sever. Office 2013, Visio and Project 2010. SCCM 2012 Implementation and

Deployment.

VMware Software:

VSphere 5, VMware Workstation and Server.

Servers:

HP/Compaq, IBM, Dell Server Preparation

Network Equipment

Cisco,3Com & Netgear Switches, Cisco Wireless VPN Router Network Configuration

San Technology

Dell Equallogic 4100

Security: Checkpoint Firewalls, Cisco Routers ASA 55XX, SonicWall, Solarwinds.

Database Management: SQL Server 2000/2005, Oracle 9i, MySQL, Oracle 10G

Linux: CentOS, Fedora, HP-UX, Debian, RedHat

JORGE M. VARGAS

5950 Del Lago Circle, Sunrise, FL

* 954-***-****/

E-mail: *******@*****.***

EXPERIENCE

IT Systems Administrator/System Engineer

June/2014 - Presently

Royal Caribbean International, Miramar, Florida

Supporting Certification Lab, Deployment of Servers, IT Projects, and Inventory.

Administration of VSphere 5 Environment with over 900 servers in multiple Domains.

Administration of Test Environments and POC for IT projects Company wise.

Certification of IT Projects in Alfa and Beta Phases.

IT Systems Administrator/System Engineer

Oct/2012 - June/2014

Silver Airways Corp, Fort Lauderdale, Florida

Supporting O365 Environment, Exchange and Sharepoint Administration (Users and

Mailing Functionality, Retention Policies, Licensing) over 900 users.

Windows 2003, 2008, 2012 Active Directories, Designing, Implementing and Maintaining

security with GPOs and Powershell Scripting.

Oracle and SQL DBA functions for App Servers, backup plans, designing and

implementing Databases and controlling Security.

Administration of VSphere 5 Environment with over 60 servers and 2 Sites (Including a

DR Colo Site); Maintaining (Memory Expansion, Disk Storage, Firmware) ESXi Servers

and SAN Storage. Creating VM Servers templates and rolling them out, setting them up

with major applications according to Business functionality. Insuring redundancy

plans (Snapshots using Replay Backup Software) and failover capabilities (SRM).

Administration of VPN access for Internal and External access for the diverse

Departments inside the Company.

VOIP Support for Users and Level 2 and 3 Support for Helpdesk, Field Techs, PMs and

major IT Projects.

Encryption solution using PGP Keys and SFTP transmission using Serv-U, working with

Windows, UNIX, Linux environments. TRAX (Maintenance software) integrating with

Legacy Database Systems.

IT Systems Administrator/System Engineer/Manager

May 2009 - Oct/2012

Precision Trading Corp, Miami, Florida

Responsible for the security of all IT Infrastructures within the company, Network,

Database, Email and Client Support (Internal/External).

Contacting Providers, implementing solutions and improving overall performance of the

Infrastructure.

Windows 2003 and 2008 Active Directories. SQL Server, Exchange, VPN, VOIP,

Blackberry, Printer support. Preparation and maintenance of Servers, desktops and

laptops, HP, IBM, DELL.

Disaster Recovery and Redundancy plans for the entire Infrastructure.

JORGE M. VARGAS

5950 Del Lago Circle, Sunrise, FL

* 954-***-****/

E-mail: *******@*****.***

IT System Administrator

Avalon Information Technologies -- New York / Stamford, CT Jan 07 to April/09

Engineer and Architect, IT Solutions for different projects in the corporate segment.

Planned and deployed upgrades to Windows 2000 and 2003 Active Directories.

Supported over 500 users nationally and worldwide.

Planned and deployed upgrades to Exchange Server 2000 and 2003.Upgraded Exchange

Server 5.5 to Exchange Server 2000.Upgraded Exchange Server 2000 to Exchange Server

2003.

Support the clients of the company, internal and external (Remote users).Implementing

Solutions for the diverse Network Environments.

Maintain the Network Environments functional and secure. Preparation of Test

Environments using VMware. Implementation and Administration VM's with W2K3 Server

and various versions of Linux. Responsible for the production support of Server

preparation, ghosting and racking of IT solutions Exchange Servers, File Servers,

Database Servers and Citrix Servers. Preparation and maintenance of laptops, HP, IBM,

DELL.

IT Support Engineer

SAC Capital Advisor, Stamford, Connecticut

Supported over 1000 users worldwide and nationally.

Responsible for the security measures of client applications within the company.

Windows 2003 AD Management. Cluster Management, creation and maintenance.

Exchange 2003 Management.

Preparation and Ghosting of IT Servers using corporate guidelines.

Maintenance of Print Servers and queues Participate in moves of IT Infrastructure.

JORGE M. VARGAS

5950 Del Lago Circle, Sunrise, FL

* 954-***-****/

E-mail: *******@*****.***

IT System Administrator

Protegrity USA

Responsible for the production support of the IT Infrastructure management.Win2K3

Servers, CentOS & Debian Servers.

Exchange, VPN, VOIP, Blackberry, Printer support.

File Servers, Replication Servers.

Responsible for the production support of the preparation of Test Environments using

VMware. Implementation and Administration VMs.

Responsible for the production support of the preparation and Ghosting of IT Servers

using corporate guidelines and maintaining them all with the latest updates and

drivers.

Stamina IT, Miami Florida

Jan 2004 - Feb 2007

IT Consultant

Responsible for the production support of the support the clients of the company.

Implementing IT strategies for small businesses. Designing Network Solutions.

Implementation of wired and wireless networks.

Responsible for the production support of the preparation and maintenance of PC's and

laptops.

Design, Implementation and Administration of IT Departments for Small Business'.

Remote support and training of new and existing IT technologies.

IT System Administrator

Jul 1998-Dec 2003

Carvajal, Cali Colombia

Engineer IT Solutions for different projects in the corporate segment.

Exchange 5.5, Proxy Server and VPN Solutions for the Work Force of the Clients.

Support for clients of the company, internal and external.

Investigation and Implementation of new technologies to meet the needs of the client.

Implementing Roaming Servers for Work Force.

Firewall Security (Checkpoint) strategies and base rules to maintain existing and new

technology. Protecting the Extranet, Intranet and Private EDI VAN Network.

E-Commerce Solutions. Using Mercator for Integrating Dbase solutions for the

generation of EDI Documents.

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