Customer Service Training

Alec Labrada

***** ******** ******

Whittier, California 90603

(562) 201 – 0195

***********@*****.***

Objective: To join a high performing team that would benefit from my project management,

communication skills, strong work ethic, and execution of any given task and excellent customer service.

Summary: Broad based experience in a number of career areas. Succeeded in a rapidly changing and

stressful environment by employing the best practices of the organization and applying them to a

challenging situation. Supervision of multiple personnel for a wide range of difficult tasks.

Areas of Expertise:

• • •

Preservation Improvising Explain tasks

• • •

Explain tasks Motivation Coping with stress

• • •

Time management Maintenance Advise peers

Experience:

United States Navy May 2013 – January 2015

Seaman: Supervisor, Laborer & Preserver

• Managed and conducted over 500 hours of preventative and corrective maintenance on parts and

a multitude of life saving equipment which enhanced the overall safety of personnel. This

contributed to the overall operational readiness of the ship, reduced the number of injuries during

training exercises, and improved the effectiveness for combat.

• As a line handler, assisted in the safety of four boat crew members during 45 rigorous small boat

evolutions. The efforts were critical in the interdiction of 4,998 kg of illicit narcotics valued at

$116 million in support of a Counter-Transitional Organized Crime deployment.

• Supervised up to ten personnel in preservation and redesigning of ship’s spaces.

• Involved in countless hours of firefighting and damage control training.

• Hazardous materials handler.

City of Whittier

Lifeguard: Trainer, Deposits & First responder. June 2012 – February 2013

• Guard of the week first week for demonstrating exceptional professionalism.

• In charge of opening and closing pool for customers and handling large amounts of cash.

• Trained over 100 people of all ages to swim in basic and advanced classes.

Toys R’ Us October 2012- January 2013

Team Member: Overnight stock, Customer service, & Pricing.

• Accurate in labeling and coding the merchandise.

• Track the stock status to make sure that the labels exactly reflect the current pricing

• Maintain the store’s products and refill the shelves and counters.

Whittier Christmas tree lot December 2012 – January 2012

Laborer: Customer service, Pricing, Stocker

• Provided customer service and sales to customers regarding the supply with a detailed

explanation of each product.

• Heavy lifting of the merchandise up to 100 lbs. or more.

• Usage of a variety of power tools.

Education:

Whittier High School June 2012

Fullerton College January 2015 – Currently attending

Training

United States Navy boot camp May 2013 – July 2013

Seamanship (On-the-job training) July 2013 – August 2013

First Aid & Lifeguard training May 2012 – June 2012

ROP First Responder September 2011 – June 2012

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