Customer Service
Resume:
BRIAN R. GLEASON
STATEN ISLAND, NY 10301
646-***-**** (C)
718-***-**** (H)
*************@*****.***
http://www.linkedin.com/pub/brian-gleason/7/146/608/
EXPERIENCE:
3/14 – 7/14
Jaffe and Asher, L.L.P.
New York, NY
Debt Collector
Called on debtors who had defaulted on credit card or loan payments to pay their
outstanding debts
Negotiated settlements and payment plans
Skip traced accounts using available research tools
Complied with applicable firm, client and FDCPA guidelines
8/11 – 1/13
Aegis USA, Inc.
7/13 – 12/13
New York, NY
Medicare Telesales Representative
Certified to sell United Healthcare’s Medicare products during Annual Enrollment Period
and beyond
Scheduled new and existing members for local community meetings and appointments at
their home or neutral location regarding plans available in their area
Reached out to existing members for upsell opportunities
Provided customer service to existing members regarding plan benefits
Chosen as one of five agents to participate in a pilot program aiding in the prior
authorization process for United Healthcare members
T. Fennell Associates 1/11 - 8/11
New York, NY
Recruiter
Prospected and scheduled potential associates for group interviews with the Regional
Sales Coordinator
7/08 – 4/10
AFLAC New York
New York, NY
Independent Sales Agent/Special Projects Coordinator
Prospected, presented and sold AFLAC supplemental insurance products on a B2B and
B2C basis
Enrolled applicants in several plans at their homes or places of business
Provided general client service regarding claims, eligibility, enrollment and billing
Served as account manager for group accounts and several individual policy holders
Represented AFLAC as both a guest and an exhibitor at expos and conventions
Used AFLAC proprietary software in order to create rate sheets and facilitate enrollment
St. Francis College 9/97 - 11/03
Brooklyn Heights, NY
Assistant Director of Human Resources
Enrolled eligible employees in and assisted with the daily day-to-day administration of
health, welfare and retirement benefit programs including medical, dental, optical, group
life, long-term disability, flexible spending, transit, tuition reimbursement and 403(b)
plans
Reconciled and processed insurance premium statements
Processed and followed up on all New York State unemployment, short-term disability
and worker's compensation claims
Processed and applied payments by COBRA beneficiaries and retirees
Acted as a liaison between employees of all levels and insurance company
representatives
Compiled employee data needed for annual census
Aided in the recruitment for administrative and maintenance staff positions
LICENSES:
Currently licensed to sell health and/or life insurance in New York and other states
AWARDS:
AFLAC Fast Start 9/08
AFLAC Fireball 11/08
Awarded to rookie agents for excellence in salesmanship
EDUCATION:
8/91 – 5/96
State University of New York, College at Oswego
Oswego, NY
B.S. in Human Resources Management
Minor in Psychology
Contact this candidate