Manisha Gujral

SiteMinder Consultant

SKILLS SUMMARY:

. More than 9 years of IT experience in the Software industry in the

areas of systems and business requirements analysis, and quality

assurance and analysis.

. Around 7 years of SiteMinder administration experience.

. Have working experience with highly reputed companies in telecom,

security, commercial finance and re-insurance domain.

. Hands-on experience in Apache, iPlanet, Sun One, IIS, WebLogic

integration with SiteMinder

. Involved in SiteMinder administration and production support.

. Worked on R6, R12 and R12.5 version of SiteMinder

. Attended 200 and 300 level of CA R12 SiteMinder training

. Attended 100 level of CA R12.52 web based SiteMinder training

. Worked as SiteMinder Integration Team Lead

. Experience in Integrating SiteMinder with different applications in

different Platforms like Windows, Solaris, Linux.

. Worked in all phases of software testing life cycle.

. Good understanding of HTTP, HTTPS, TCP/IP protocols.

. Excellent knowledge of industry standard methodologies CMMI, Six

Sigma.

. Extensive experience in product based testing of products like

Netegrity SiteMinder Policy Server (5.x, 6.x), Netegrity WebAgent

(5.x, 6.x), Netegrity IdentityMinder, Netegrity E-Provision, and

SolidCore S3 Control.

. Strong working experience in different flavours of Windows like

NT/2000/XP/2003/Vista/7/8/8.1.

. At ease in high stress environments requiring superior ability to

effectively handle multi-task levels of responsibility.

. Excellent communication and presentation skills.

. Experience working with business users as well as senior management.

. Worked in a production support environment supporting the business and

technical users in reporting, and resolving production related issues.

. Experienced using Change Management Systems to report, monitor

progress on issues, change requests, and enhancement requests from

production environment and business operations.

. Participate in Change Control Board Meetings, product review meetings

and design meetings as needed to further develop functional areas of

the systems.

. Hard working, dedicated and motivating person capable of forming and

maintaining positive and productive team environments and with

integrative thinking skills.

. Proven ability to work efficiently in both independent and teamwork

environments. Energetic and perseverant self-starter who is known

for excelling goals and objectives

. Won Best Employee award from McAfee Ltd. (earlier Solidcore TechSoft

Systems Pvt. Ltd.)

. Won Cookie Award from Tech Mahindra Ltd. for my quick understanding

about BT processes and SiteMinder implementation in BT environment.

Technical Skills

Testing Tools Test Director, Win Runner, Load Runner

Bug Management Tools Rational Clear Quest, Test Director,

Bugzilla, Quality Center, Clarify.

Version Control Systems VSS, Tortoise SVN, Rational Clear Case,

Live link

Project Management Microsoft Project, Microsoft Office.

Operating System Windows NT/2000/XP/2003/Vista,

Unix

Programming Languages C++,SQL,HTML

Database MS SQL Server 7.x/2000,

iPlanet LDAP 5.1, TOAD, PL/SQL

Application Servers WebLogic 8.1, Weblogic 9,

Weblogic 10, jBoss

Web Servers IIS 5.0, IIS 6.0, IIS 7.0, iplanet 5.1,

Apache 2.0, Apache 2.2, Sunone

Education:

Bachelor of Engineering from Delhi College Of Engineering, Delhi, India in

year 1999-2003.

Professional Experience:

Cox Communications (Remote) June 2014 - till

date

SiteMinder Consultant

Project Description:

The project covers maintenance and integration of both internal and

external federated applications with present SM R12 architecture. Also,

upgrade of present R12 infrastructure to R12.52 version.

Responsibilities:

. Analyzed Business Requirements, Functional Requirement and Detailed

Design documents.

. Providing SSO solutions to clients.

. Integrating applications with SiteMinder.

. Updating Status Report to Manager on weekly basis.

. Undergone 100 level of CA R12.5 web based SiteMinder training.

. Migrating SiteMinder domains from Development to test environment.

. Creating production deployment document with detailed steps of

production changes.

. Analyzing SiteMinder logs for debugging issues.

. Analyzing present environment to be upgraded to SM R12.52.

. Fixing issues in test environment and updating status on QC.

. Providing production support during production deployment and in case

of production issues.

. Advise on authentication, authorization and SSO requirements and

provide help on issues.

. Ensure compliance of applications to company's policies and security

best practices.

. Attend status calls, status update and defect review calls.

Environment: Windows 8.1, Solaris, Linux, Sunone directory server, Oracle,

Apache, SiteMinder R12, SiteMinder R12.52, WebAgent R12SP3CR2, jBoss,QC.

Bank Of America (Remote) May 2012 - Nov

2012

SiteMinder Consultant

Project Description:

The project covers maintenance of applications with present SM6.0

architecture.

Responsibilities:

. Maintain present infrastructure supported on R6 servers.

. Resolving any issues in the applications integrated with R6 policy

servers.

. Raising CRs in Maximo for any production change.

. Tracking cases with CA support.

. Upgrade of WebAgent from 6.0sp5Cr35 to 6.0Sp6CR7.

. Installation of CA Wily Introscope on policy servers.

. Monitoring CA Wily Introscope Management Dashboard for red alerts.

. Providing Weekly 24X7 production support as a primary contact.

. Making changes to dev, QA,staging,production environment in

SiteMinder policy server as requested by client.

. Providing weekly status report to the manager.

Environment: Windows, Solaris, Linux, Oracle, Apache, SiteMinder 6.0sp6,

WebAgent 6.x, WebLogic, Maximo, CA Wily Introscope.

Cox Communications (Alpharetta,GA) June 2010 - Dec 2011

SiteMinder Consultant

Project Description:

The project covers maintenance and integration of application with present

SM6.0 architecture. Also, upgrade of present 6.0 infrastructure to R12

version.

Responsibilities:

. Analyzed Business Requirements, Functional Requirement and Detailed

Design documents.

. Providing SSO solutions to clients.

. Integrating applications with SiteMinder.

. Installation and configuration of SM R12 policy server and web agent

on Solaris and Linux environment.

. Raising CRs for any production change.

. Updating Detailed Design Documents.

. Updating Status Report to Manager on weekly basis.

. Liaise with delivery teams to gather requirements.

. Undergone 300 and 200 level of CA R12 training.

. Migrating SiteMinder domains from Development to test environment.

. Analyzing SiteMinder logs for debugging issues.

. Analyzing present environment to be upgraded to SM R12.

. Fixing issues in test environment and updating status on JIRA.

. Scope and Impact Analysis of requirements from authentication

requirement perspective.

. Advise on authentication, authorization and SSO requirements and

provide help on issues.

. Ensure compliance of applications to company's policies and security

best practices.

. Attend status calls, status update and defect review calls.

Environment: Windows, Solaris, Linux, Sunone directory server, Oracle,

Apache, SiteMinder 6.0sp5, SiteMinder R12, WebAgent 6.x, WebLogic,JIRA.

Tech Mahindra Ltd. (India) May 2009 - April

2010

Senior Technical Associate

Tech Mahindra Limited is a global leader in providing end-to-end IT

services and solutions to the Telecom industry. It provides IT solutions to

the several clients such as BT, Tmobile, Motorola etc.

Project Description:

OutSourcing SiteMinder Requirements was the project for integrating

different BT applications with SiteMinder. BT applications consists of both

intranet and internet applications. Customization of SiteMinder was

required for integrating BT applications.

Responsibilities:

. Analyzed Business Requirements, Functional Requirement and Detailed

Design documents.

. Creating effort estimates for BT applications to be integrated with

SiteMinder.

. Providing SSO solutions to clients.

. Integrating BT applications with SiteMinder.

. Customizing SiteMinder policies as per client's

requirements/enhancements.

. Conducting audits, project management reviews.

. Designing SiteMinder integration with BT application.

. Raising CRs for any production change.

. Updating Detailed Design Documents.

. Updating Status Report to Manager on weekly basis.

. Liaise with delivery teams to gather requirements.

. SiteMinder Integration Team Lead

. Migrating SiteMinder domains from Development to test environment.

. Analyzing SiteMinder logs for debugging issues.

. Scope and Impact Analysis of requirements from authentication

requirement perspective.

. Advise on authentication, authorization and SSO requirements and

provide help on issues.

. Coordinates and plan integration and testing (preparation, execution

and reporting) activities.

. Help the delivery team to carry out the authentication test cases.

. Highlight security issues to the delivery teams in the testing cycle

and get commitment on the fixes.

. Ensure compliance of applications to BTSEC policies and security best

practices.

. Attend status calls, status update and defect review calls.

Environment: MS Excel, livelink Windows, Solaris, AIX, Sunone directory

server, AD, SiteMinder 6.0sp5, WebAgent 6.x, WebLogic, jBoss, Clarify.

IHG (Alpharetta, GA) April 2008 -

March 2009

Consultant

Intercontinental Hotel Group IT division provides IT solutions to the

internal applications developed and used world wide for hotel reservations

and billing. The web applications are been used globally by both internal

users and end customers.

Project Description:

SiteMinder Policy Server, a product of CA, is used for the protection of

web resources with the help of the webagent. It first authenticates and

then authorizes the user to view the protected web-resource. It enhances

the security by using several authentication schemes at different levels.

It's basically a product used for enhancement of security of web-based

products with user-friendly atmosphere. The database used by Policy Sever

can be SQL or Oracle. The data about the users is stored in SQL/ iPlanet

user directory.

Responsibilities:

. Analyzed Business Requirements, Functional Requirement and Detailed

Design documents.

. Installation and configuration of SiteMinder, Identity Minder, Sun One

Webserver, iPlanet Directory Server, Weblogic application server.

. Performed Single Sign On for the protection of various web based

resources.

. Provided Desktop Single Sign On for the development, QA and production

servers.

. Creating/Updating policies needs in the SiteMinder policy server.

. Managing production iPlanet LDAP data.

. Upgrade of WebAgents.

. Handling customer related cases as per Quality Center and updating the

status of the same.

. Reproducing customer cases.

. Solving development bugs in the single sign on.

. Maintaining policy store data in development and test environment.

. Created separate policy store and key store as per client requirement.

. Created and maintained master-master and master-consumer policy store

at client end.

. Created UNIX scripts for backup and restore of the SiteMinder files.

. Involved in inter-region backup-restore tests.

. Involved in DR (disaster recovery) tests in production environment.

. Analyzing SiteMinder logs for debugging issues.

. Regularly Attending the Weekly Status meetings and update the Status

Report to Project Manager on Daily Basis.

. Worked directly with the customers to understand the case and customer

requirement clearly.

Environment: MS Excel, SVN, Windows, Solaris, Sunone directory server,

iplanet, AD, SiteMinder 6.0sp4, WebAgent 6.x, WebLogic, jBoss, Quality

Center.

Solidcore TechSoft Systems Pvt. Ltd.(India) June 2006 -

April 2008

Team Lead

Solidcore Techsoft Systems is a wholly owned subsidiary of Solidcore

Systems, Inc., based in Cupertino (USA), and it provides solutions for

Enterprises based on Real-Time Change Control and Security of Servers and

Desktop machines. It provides change management solutions to its several

clients such as WebEx, GM, Motorola, NCR, ebay etc.

Project Description:

Solidcore Server Solidifier (SS)

The Solidcore (S3) Server Solidifier provides a comprehensive control

solution for Enterprise server system and user desktop. The solidcore

protected system is immune from any adverse effect of unauthorized software, whether due to modification of existing software, or introduction of new

software on to the solidified system by way of installation, injection into

running software, or other means of running unapproved software or by

network intrusion. It also prevents the system from Stack overflow attack

and Buffer overflow attack.

Solidcore Change Controller (CS)

Change Controller provides the real time change tracking with minimal

consumption of CPU, memory, disk and network resources. It comprehensively

logs all change attempts made on target systems including:

> Files including the Windows registry

> Network configurations

> Databases

Responsibilities:

. Developing, manage, and executing test plans, test scripts, test cases

and testing schedules.

. Determining internal and external resource requirements to support

quality control activities

. Educating project team members and business partners in quality

control processes and deliverables.

. Expertise in creating test plan and requirement traceability matrix.

. Leading quality control meetings such as test plan and test case

reviews.

. Ensuring the completion of functional/component, system, cross-system

integration, regression, performance, stress, and user acceptance

testing.

. Involved in Bug management process using Bugzilla.

. Performed network intrusion simulation and it's validated its effect

on the product.

. Performed Gap Analysis to identify the deficiencies of the current

system and to identify the requirements for the change in the proposed

system.

. Created Defect Leakage report on timely basis and took relevant action

for minimizing defects.

. Performed compatibility testing of the product S3 control Solidifier

with several enterprise applications and databases like SQL, Oracle,

Citrix etc.

Environment: Bugzilla, Tortoise SVN, MS Office, MS-Project, Windows 2000,

XP, 2003, NT, Vista, C, Enterprise applications, antivirus.

BirlaSoft Ltd.(India) May 2005-

June 2006

Software Engineer

Birlasoft provides software application development and support services

across the globe in both onshore and offshore models. Its clients include

large Fortune-listed companies in Manufacturing, Retail, Banking and

Finance, Insurance, Mortgage, Healthcare and Independent software vendors

etc. Certified for ISO 9001:2000, Birlasoft has formally mapped Six Sigma

rigor with its SEI CMMI Level 5 Quality Management System (QMS) in each of

its global development centers. In fact, Birlasoft is the first Indian IT

Services Organization to be appraised at SEI CMMI Level 5 on Continuous

Representation.

It serves various clients such as GE,

Project Description:

SiteMinder Policy Server, a product of CA, is used for the protection of

web resources with the help of the webagent. It first authenticates and

then authorizes the user to view the protected web-resource. It enhances

the security by using several authentication schemes at different levels.

It's basically a product used for enhancement of security of web-based

products with user-friendly atmosphere. The database used by Policy Sever

can be SQL or Oracle. The data about the users is stored in SQL/ iPlanet

user directory.

The project involves management and support for GE-ERC Infrastructure and

Development at Overland Park (Kansas, USA) and configuration of SiteMinder

to SSO (Single Sign on).

Responsibilities:

. Analyzed Business Requirements, Functional Requirement and Detailed

Design documents.

. Worked closely with Business Analysts and users and updated the policy

server data to meet customer requirements.

. Performed Single Sign On for the protection of various web based

resources.

. Performed LDAP mapping for various users in all 3 environments, i.e

development, staging and production.

. Creating/updating policies as per client needs in the SiteMinder

policy server.

. Managing production iPlanet LDAP data.

. Upgrading WebAgent previous 4.x version to 5.x version.

. Handling customer related cases as per Rational Clear Case.

. Reproducing customer cases using Citrix environment.

. Regularly Attending the Weekly Status meetings and Conference Calls

and update the Status Report to Project Manager on Daily Basis.

. Updating the cases in Clear Case on timely basis to meet SLA (Service

Level Agreement).

. Worked directly with the customers to understand the case and customer

requirement clearly.

Environment: Rational Clear Case, Citrix Metaframe Presentation sever 3.0,

iPlanet 5.1, CA SiteMinder 5.x, CA WebAgent 5.x, MSSQL 2000.

Infosys Technologies Ltd. (India) Dec 2003-

May 2005

Software Engineer

Infosys Technologies Ltd. (NASDAQ: INFY) was started in 1981 by seven

people with US$ 250. Today, Infosys is a global leader in the "next

generation" of IT and consulting with revenues of over US$ 4 billion.

Infosys' service offerings span business and technology consulting,

application services, systems integration, product engineering, custom

software development, maintenance, re-engineering, independent testing and

validation services, IT infrastructure services and business process

outsourcing.

The following Projects in which I worked were done for a US based

organization CA.

CA, Inc. is a global e-commerce infrastructure company that provides

solutions for securely managing and personalizing business-to-business,

business-to-consumer, and Intranet portals. CA's flagship product,

SiteMinder, provides companies with a proven, scalable, and reliable

platform for centrally securing and managing e-commerce portals and their

affiliates. Infosys has been entrusted upon the task of Quality Assurance

project of SiteMinder.

Project Description:

IdentityManager is basically used for the management of Identities in big

companies. IdentityManager is used to maintain the profile of all the users

in a company have different privileges and access rights. It differentiates

between all the users for security related issues.

Responsibilities:

. Defined test models, develop, update and maintain quality testing

standards and procedures, release Test plans and criteria for user

acceptance.

. Assisted in the planning, creation and control of the test environment

(s), identify, gather create test data.

. Wrote test plan, test cases for different components of the

application and coordinating with other component team members for

final integration of the product release.

. Created test environment using Netegrity SiteMinder, WebAgent and

IdentityMinder, WebLogic and jBoss.

. Performed Functional, smoke and regression testing of various features

of IdentityMinder product.

. Created Test Cases for the process/project.

. Analyzed the release schedules and working as per the schedule.

. Monitored and fixed defects communicating with testing leads,

programmers, developers and Senior Business Analysts.

. Verified and validated the interfaces involved in the order processing

for different scenarios.

. Performed WebLogic Clustering for load balancing of the deployed

application.

. Carrying out activities of Configuration Controller within the project

and assuring that all the processes are being carried on for

maintaining project at CMM Level 5.

. Created and managed project templates, Use Case project templates,

requirement types and trace-ability relationships in MS- Excel .

. Created test results reports and delivered it to client.

. Performed data testing by importing/exporting data to the database, MS

SQL 2000 and verifying it on front end application.

. Creating/Modifying/Deleting data from the database, MS SQL 2000 and

verifying data output on the front end.

. Creating/Modifying/Deleting data from the front end and verifying it

at the backend database, MS SQL 2000.

Environment: MS Excel, VSS, Windows 2000, Unix ( Solaris 8.0), MS SQL 2000,

Java, iPlanet LDAP 5.1, SiteMinder 6.x, WebAgent 5.x, IdentityManager,

WebLogic 8.1, WebLogic 9, jBoss, Rational Clear Quest, MS SQL 2000.

Project Description:

eProvision integrated with IdentityManager is basically used for the

management of Identities in big companies having their centers throughout

the globe. Both eProvision and IdentityManager is used to maintain the

profile of all the users in a company having different privileges and

access rights in different sectors. The employee present in eProvision

database can be seen through IdentityManager and is prefixed by the first

letter of the user. Similarly, an employee present in IdentityManager

database can be seen through eProvision suffixed by the first letter of the

user.

Responsibilities:

. Understanding test plan and its implementation.

. Involved in Functional Specifications discussions.

. Created test environment using Netegrity SiteMinder, WebAgent,

eProvision, IdentityMinder, WebLogic and jBoss.

. Performed Functional, smoke and regression testing of various features

of eProvision and IdentityMinder product.

. Created Test Cases for the process/project.

. Involved in Defect tracking and its verification.

. Carrying out activities of Configuration Controller within the project

and assuring that all the processes are being carried on for

maintaining project at CMM Level 5.

. Created and managed project templates, Use Case project templates,

requirement types and trace-ability relationships in MS- Excel .

. Created test results reports and delivered it to client.

. Performed data testing by importing/exporting data to the database, MS

SQL 2000 and verifying it on front end application.

. Creating/Modifying/Deleting data from the database, MS SQL 2000 and

verifying data output on the front end.

. Creating/Modifying/Deleting data from the front end and verifying it

at the backend database, MS SQL 2000.

. Wrote test plans, test scenarios and test cases.

Environment: MS Excel, VSS, Windows 2000, Unix ( Solaris 8.0), MS SQL

2000, iPlanet LDAP 5.1, SiteMinder 6.x, WebAgent 5.x, IdentityManager,

eProvision, WebLogic 8.1, WebLogic 9, jBoss, Rational Clear Quest, Java.

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