Customer Service Sales

Jeremy Smith

Career Overview I'm a highly motivated and organized employee with skills ranging from building rehab to hands on sales. I have a proactive approach to solving problems and organizing efforts. In the last 10yrs I have worked in a high volume kitchen, as a retail assistant manager, and in every aspect of the wholesale apothecary world. I'm incredibly focused and detail oriented and I take creative approach to solving problems in order to find solutions that best suit not only the situation but all involved in it.

Core Strengths

Strong organizational skills Creative problem solver Energetic work attitude Store maintenance ability Inventory control familiarity Adaptive team player Visual merchandising proficiency Fashion knowledge Opening/closing procedures Quickbook use

Customer Service

7627Flora Ave., Maplewood Mo 63143 Home: N/A - Cell: 314-***-**** - ************@*****.***

Active listening skills Markdown/promotional procedures Top sales performer Customer service expert Invoice processing Courteous demeanor Management Support

Accomplishments Sales

Consistently generated additional revenue through skilled sales techniques. Product Sales

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow. Leadership skills

Managing 8 or more employees.

Work Experience Shipping Lead December 2011 to December 2015 K. Hall Design Studio - Brentwood, MO I worked in all areas of the Apothecary business. From production of bath salt and candles to Shipping and receiving. was put into a leadership role in each area I was stationed. I was able to increase productivity and quality for each of the areas I was assigned to. I trained employees in every aspect of the company. I also came up with new ways and ideas for building efficient team dynamics. By utilizing each workers strengths Assistant store Manager November 2008 to December 2011 Sunglass Hut @ Macys - Brentwood, MO Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained 5 new employees quarterly.Earned “Top Seller” for the three years I was there. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Worked as a team

member performing cashier duties, product assistance and cleaning.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Ranked as most effective department sales representative in the local region out of 50Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Successfully interacted with customers and retail buyers to expedite orders.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Accurately logged all daily shipping and receiving orders.Managed cash stock and inventory balances accurately.Developed 60 new customer prospects or referrals. Line Cook/Prep Cook March 2005 to November 2008 Llwelyn's Pub - Webster Groves, MO Prep cooking responsibilities as far as prepping all meats and vegetables for the dinner rush. Cooking orders in a timely manner. Basic kitchen cleaning duties. Party preparation and setup. Closing duties, including sterilization and cleaning of all surfaces. Rehab Specialist June 2004 to September 2010 JM Corburn Contracting - St. Louis, MO I worked as an efficiency painter getting apartments ready for people to move in. Also I dealt with fire and mold damages. Replacing flooring and carpet. Doing basic rehab work.

Educational Background GED : Fine Art/Graphic Communication Meremac Community College - Kirkwood, MO, United States I was homeschooled through highschool and took the equivalence test, moving on to college. I stayed on the dean's list the entire time I was in college as well as keeping a 3.5 GPA and being involved in lots of student activities. I received multiple awards for my artwork both locally and nationally and was offered a few grants/scholarships.

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