Customer Service Manager

BLAKE GORE

**** ******* ******* **, ******, TX **388 C: 832-***-**** *****.****@*.********.***

Summary

Looking to pursue a logistics and transportation profession.

I've been successful thus far at managing customs compliance, inventory control, customer service and scratching the surface of transportation logistics. Excellent problem solving and interpersonal skills. Highlights

Ground and air transportation Imports and exports Works well independently Customer service-oriented Experience

Education

Shipment consolidations planning Warehouse and fulfillment Detail-oriented Flexible

Checking/Receiving Apr 2014 to Aug 2014 Sun Packing Inc - Houston, TX I interned for 4 months at Sun Packing Inc located Houston, here are some of the various responsibilities I learned while I was there.

Reconciled daily inventory in Checking/Receiving for various SKUs. Defined appropriate metrics and measurements to drive results. Manually created shipments, assigned carriers and dispatched shipments. Forwarded client-related quality and service issues to the appropriate manager for resolution. Receiving and item checking with documentation, electronic information Resolved problems for customers, warehouses and carriers. Produced bills of lading and updated shipment status information. Oversaw the organizing and product storage in stockyard areas.

Office Assistant Aug 2013 to Jan 2014 CBM Project Consultant - Spring, TX

Prepared invoices Expense reports Answered all calls Performed data entry

Sep 2012 to Feb 2013 Back Home Furniture - Austin, TX

Recommending & sharing knowledge on merchandise based on a customers needs, all while maintaining a friendly and professional customer interaction. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Delivered furniture to homes, and assemble furniture in the store.

Associate of Arts, Business Management 2017 Lonestar Community College - The Woodlands, TX, US

Associate of Arts, Business Management Austin Community College - Austin, TX, US

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