Customer Service Manager
Resume:
Rolanda F. Hines
Roxboro, NC *7573
*******.*****@*****.***
OBJECTIVE: To share my knowledge and passion for Language Arts while demonstrating
professionalism and diligent work ethic
SUMMARY OF QUALIFICATIONS:
TESOL/TESL/TEFL Certified
New York Teacher License (Transitional B Certification)
NC Career Readiness Certificate
Digital Literacy Certificate
EDUCATION: Oxford Seminars Chapel Hill, NC 27514
TESOL/TESL/TEFL Certificate December 2014
Howard University Washington, DC
B.A., Communications; (minor-Spanish) May 1993
EXPERIENCE:
Eritrean Committee New York, NY
Program Volunteer/Advocate June 1999 to 2013
Assisted Eritrean (East African) children and adults with overcoming language barriers; planned and
implemented life skills lessons including: communications, budgeting, goal setting and problem solving for
parents; planned and implemented educational and recreational activities for children; maintained safety
and security of facilities
Real Brooklyn Tours New York, NY
Tour Manager May 2007 to May 2013
Write, script and narrate New York City based tours on an enclosed tour bus; monitor passenger activity
to ensure that safety policies are being followed; respond to customer inquiries; supervised 4 tour guides
Champion Learning Center New York, NY
Academic Tutor/Mentor January 2008 to June 2010
Provided tutoring services to students in grades 6-12 in subject areas of English/Language Arts,
Geometry, Integrated Algebra, and Global Studies; reviewed and planned lessons from study guides for
NYS Board of Regents exams
Mercedes Benz-USA Woodcliff Lake, NJ
Product Specialist August 2001 to January 2008
Contracted by Thompson Marketing, Inc. to represent Mercedes-Benz, USA; traveled nationally on Auto
Show circuit; responded to prospective customer service inquiries; conducted move-in/move out of auto
displays
HOBBIES: Acting, Creative Writing, Clowning, Face Painting, Balloon Art
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