Customer Service High School

BETHANY JOHNSON

[**** Ocee St, Houston,Tx [*****] [832-***-****]

[*****************@*****.***]

CUSTOMER SERVICE SKILLS

...Maintain demonstrated research, analysis, and database management proficiencies.

...Excellent communicator with strong time-management and customer needs

assessment skills.

...Exercise independent judgment, decision-making, and problem solving abilities.

EXPERIENCE

Spring 2013- Harris County,Toll Call Center Austin & Houston,

Present TX

1. Promptly, accurately, and appropriately collect toll money while enhancing

customer relations

2. Work on a team and independently to perform a variety of job duties

3. How to act as the first point of telephone contact for a customer.

4. Answering questions concerning toll violations in a prompt and professional

manner.

Fall 2009-Fall Penny's Personal Touch, Professional Organizer Round Rock,

2012 TX

5. Completed various organizing duties for private residences and corporate

buildings

6. Responsible for cleaning and maintaining households following a strict

protocol

7. Provided excellent customer service and communication to a diverse group of

clients

Fall 2009-Fall Harte Hanks, Call Center Rep. Austin, TX

2012

8. Handling complaints in a diplomatic way

9. Answering any queires quickly anf efficiently.

10. Quickly understanding a callers point of view and to empathize with them.

11. Accurately updating customer's record's and information

EDUCATION

2009-2012 Interior Design, Fashion Merchandising, Houston Community College

2004-2008 HS Diploma, Whitewater High School

Contact this candidate