Customer Service Representative

Location:

Posted:

February 23, 2015

ABBY ARNETT

Denver, CO 80202

***********@*****.***

SKILLS

Excellent customer service skills and ability to resolve problems

Strong ability to multi-task and complete projects on time

Team player that works well independently

Accurate typing and data entry 10 key by touch

Experienced with both PC and Mac systems

Highly proficient with Microsoft Office: Word, Excel, PowerPoint, Access, Outlook

Highly proficient with Adobe Creative Suite: Illustrator. Photoshop, InDesign, Flash, Dreamweaver,

also Acrobat Pro V11

Skillful with: HTML, CSS, Javascript

EXPERIENCE

Freelance Designer, Denver, CO 2008-Present

Design annual Christmas cards for the city of Steamboat Springs, CO

Logo, business card and letterhead design

Design marketing materials including flyers, brochures, posters

Impress Associate, OfficeMax, Denver, CO 2007-2007

Assisted customers with their printing and document imaging needs

Handled transactions and operated register

Responsible for opening and closing Impress print department

Ensured marketing materials were printed correctly and distributed to departments

Graphic Designer (Intern), City & County of Denver-Parks and Recreation, Denver, CO 2006-2006

Designed printed materials for volunteer recruitment and onboarding

Reviewed proofs for print materials to ensure correct printed materials

Liaison between Parks and Recreation department and Volunteer department

PRIOR RELEVANT EXPERIENCE

Customer Service Representative, MCI Call Center /Ticketmaster, Denver, CO 1 year

Handled high volume inbound calls and provided customer service

Resolved various issues including problems with orders and billing

EDUCATION

Certified Web Developer, Arapahoe Community College, Littleton, CO

Bachelors of Fine Arts-Communication Design, Metropolitan State College of Denver, CO