Senior Collections Rep

Samuel H Howell

*** ********* *****

Douglassville, PA 19518

Twenty years of collections experience; proven negotiation skills; highly competent in working

independently and within a team environment; training experience; supervisory experience;

Military and volunteer Firefighter experience.

Santander, Reading, PA

2012 – 2015

Collections Rep IV (2012-February 2015)– Collected secured and unsecured loans, lines,

checking accounts and mortgages. Provided excellent customer services to assist the customer to

bring their account current. Maintained and exceeded collection goals and required daily contacts.

Worked in a high volume manual and dialer call center with averages of 400 plus inbound calls

per month. Proficient with CBC and Accurint for skiptracing. Working knowledge of FDCPA

current regulations. Worked on Special projects to improve collections efforts and assist on

training.

Penncro Associates, Southampton, PA

2007-2012

Senior Collector (2008-October 2012) HSBC Mortgage charged off portfolio, Completed Short

Sales with Realtors and attorneys. Collected charged off Automobile, utility and credit card

accounts. Proficient with Accurint for skip tracing, CRS and Noble dialer systems.

Collections Trainer (2007-2008) Created a custom training program of interactive materials and

activities. Promoted a positive learning environment. Developed a 50+ page training manual and

PowerPoint presentations. Administered FDCPA testing materials.

Prudential Real Estate

2005-2007

Realtor®, ABR® Accredited Buyers Representative designation, developed custom marketing

materials and strategies for clients. Sold residential real estate in Pennsylvania.

GMAC Mortgage, Horsham, PA

2000-2007

Loan Counselor II- Responsible for the 30 to 90 day collection portfolio. Brought mortgage loans

current and assisted customers with payment options and/or loan modification programs.

Conducted various training seminars on mortgage related topics.

Penncro Associates, Southampton, PA

1997-2000

Collections Supervisor (1999-2000) Wells Fargo Early-out Credit Card project. Responsible for

overall performance and operations of the group. Maintained client specific report and goals.

Trained and motivated the group to fulfill and meet client’s needs.

Collector-T/O-Training T/O (1997-1999) Wells Fargo Early out. Trained new collectors on

computer systems.

Allied Bond, Trevose, PA

1994-1997

Collector- Completed 30 day training program that consisted of collections and skip tracing

education. Various credit card and utility Portfolios.

United States Navy, USS Abraham Lincoln (CVN-72)

1991-1994

• Served during Operation Desert Storm

• Received Letter of Outstanding Performance from Commanding Officer

• Received the National Defense Medal

Education

ACA International – FDCPA and Negotiation course work, Collector Certification

Penn State University – Business Management (18 credits- 3.9 GPA)

Volunteer Activities:

Amity Fire Company Station 49 – Firefighter

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