Manager Customer Service

SUMMARY:

Organized, resourceful manufacturing facility manager with over 25 years

of experience in various industrial process formats, most recently foam

and structural clay products. A clear thinker who can implement the

company's goals at all levels including front-end customer service, human

resources management, raw materials acquisition, production, and shipping

and receiving. Bilingual with fluency in Spanish and English.

PROFESSIONAL EXPERIENCE

Production Supervisor, Carpenter Company, 9/2011 - current

. Supervise, organize, and schedule personnel on two shifts.

. Create production schedule using SAP Software and RF Scanning System,

then oversee production from raw materials until the finished product is

manifested and shipped.

. Train personnel in the company's work, quality, and safety procedures

. Direct maintenance personnel as needed.

. Use SAP program to do cycle counts and adjust inventories.

General Manager, Sonora Roof Tile, Mexico, L.L.C., 9/2006 - 1/2010

. Supervised and participated in the design, layout, and construction of

the site and facility.

. Tested and procured raw materials for the creation of mixes for

production.

. Developed and managing all aspect of administration, hiring, training,

payroll, and production requirements.

. Created a preventative maintenance program.

. Served as legal representative for the company in Mexico.

General Manager, Deleo Clay Tile Company, 4/2005 - 8/2006

. Conferred with plant supervision to improve process control and output.

. Created a fundamental budget for managing overhead.

. Developed a functional environmental compliance program.

. Worked collaboratively on company purchasing.

. Restructured the Quality Control and testing program to meet I.C.B.O.

requirements.

Production Supervisor & QC Supervisor, Pacific Clay Products, 2/2003 -

7/2004

. Oversaw process control in the new facility.

. Forecast material usage plus material and new product development.

. Restructured the Quality Control and testing program.

General Manager, Deleo Clay Tile Company, 8/2002 - 2/2003

. Assessed and implemented process controls and improvements from the raw

materials through to the sales of the finished goods.

. Implemented environmental policy and procedure compliance.

QC Supervisor, Pacific Clay Products, 3/2002 - 8/2002

. Tested and evaluated of raw materials to make more durable mixes.

. Worked with the dryer and kiln cycles rates to increase output and reduce

losses.

. Collaboratively designed a mix that increases production output by 30%.

. Served as interim ISO9000 Coordinator.

Quality Assurance and Manufacturing Systems Manager,

United States Tile Company, 2/1993 - 2/2002

. Managed QC Dept., reporting facility production numbers, losses and

efficiencies.

. Administered the Production Incentive Program.

. Procured raw materials, reducing cost of raw materials and transportation

37%.

. Ensured facility compliance with environmental requirements.

. Worked on process and material development, increasing production rate

from 1.4 million pieces to 2.5 million pieces on average per month.

EDUCATION

1985-1987 General studies, Sinclair Community College

1990-1992 General studies, Riverside Community College

1996-1997 General studies, Cal State San Bernardino

SEMINARS & TRAINING

Clemson University - Brick and Heavy Structural Clay Production

Cal State Fullerton - Statistical Process Control

UCR Extension - Occupational Health & Safety

C.A.R.B. - Fundamentals of Enforcement

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