Customer Service Manager

Jon Mathews

626-***-**** Glendora, CA ***** *********@*****.***

Objective

Warehouse Manager

Summary

An energetic self-starter with experience of successfully coordinating the activities of various departments concerned with

production, pricing, sales, customer service and distribution of product and services. Comfortable working with people of

all levels and obtains the ability to manage performance and motivate staff on an individual and team level.

Qualifications

Ability to communicate information and ideas in means others will understand

Developer of specific goals and plans to prioritize, organize and accomplish work

Foresee problems and present solutions to resolve

Strong critical thinker with problem solving and time management skills

Highlights

Set up initial satellite office and warehouse for a Canadian based company in a 13,000sq’ building and had the opportunity

to expand just a few years later which currently is in a 63,000sq’ building. Knowledge of principles and processes for

providing customer and personal service, while gaining customer and employee trust. Strong decision making skills and

problems solving skills which allowed for continued growth.

Employment Experience

Roma Moulding, Irwindale CA (May 1995 – June 2014)

Operations Manager responsible for all office and warehouse functions including working with sales and marketing to

drive sales forward. Dealing with and resolving problems and issues which arise. Take pride in prioritizing tasks and

workloads in order of importance. Mentoring and training up junior and new staff.

Elmco /Delaney, Industry CA (1993-1994)

Warehouse Shipping & Receiving Manager in charge of all incoming and outgoing deliveries including returns.

Coordinated freight lines and rates maintaining costs and scheduled deliveries.

Acorn Engineering, Industry CA (1984 – 1993)

Fabrication Shop Forman evaluated and reorganized work stations, stock locations and inventory levels by streamlining

material flow which increased plant-wide productivity.

Production Control / Master Planner coordinated with shop superintendent in charge of fabrication to improve

productivity and product costs by reorganizing assembly line designs.

Held monthly safety, first aid, disaster and prevention programs within OSHA requirements.

Customer Service / Sales provided a high quality of service and maintained key accounts. Handled quotations, order

analysis, order entry and heavy phones.

Lucky Installations, El Monte CA (1983)

Salesman outside sales representative for insulation and rain gutters.

Seattle Mariners (1980)

Professional baseball player

Education / Certificates

APICS Courses – Production and Inventory Control

Certified in First Aid & Safety

Certified Fork-lift driver

Rio Hondo College, Whittier CA

Los Altos High School, Hacienda Heights CA

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