Manager System

Long Nguyen

**** ******* **** *****

Annandale, Virginia 22003

C: 703-***-**** H: 703-***-****

E: ********@*******.***

** ***** *** ************ ******** seeking position in computer operations, production support,

p rogramming, capacity planning or performance analysis.

Clearance

U.S. Citizen.

Dept. of Homeland Security/Customs and Border Protection (DHS/CBP) – Full background

i nvestigation in 2012.

Core Competencies

Ut ilized z/OS IB M Mainframe, JCL, TSO, ISPF, SDSF, FTP, TMON/CICS, TMON/MVS,

M XG, SAS (Base/Graph), SAS Marco, IBM Utili ties.

Installed and supported SAS upgrade software running under z/OS and Windows Servers.

Ut ilized TMON/CICS to monitor real-t ime production and test CICS regions.

Monitored and collected CICS, MQ, Database (DATACOM, DB2, and Oracle), z/OS, UN IX-

based distr ibuted subsystem performance data or component t races for t roubleshooting.

Provided support to test the applications when a new operating system (z/OS) version is

released in isolated test environment to ensure there are no conflicts with other OS,

p roduction applications, system utilit ies, or hardware devices.

Supported disaster recovery activities, when required, and operations at the hot site.

In terfaced with on-site monitors to determine changes in schedules, new requirements, and

p roblems with output.

Proficiency in Microsoft Office 2010 Tools including MS Office, Excel, PowerPoint and Visio.

Prepared SAS programming specifications from inputs, outputs and test, validate and

document programs. Develop and maintain M ICS Chargeback application SAS programs.

S tudy problems, identifies solutions, test and verify the results.

Provided analytical and data develop and maintain management support including data

retrieval and research of data related topics identified by senior analysts. Establish, organize

and maintain records for data retrieval.

Prepared and maintain documentation for all new SAS programs. Provide backup of critical

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data and performance data t ransmission (FTP) as request by users.

Ut ilized MS Excel and PowerPoint to produce tables, charts, graphs and reports to

summarize the data.

Commitment to a productive workplace environment. Excellent communication skills and

eager to learn new facilities. Ability to prioritize workloads while meeting goals and

deadlines.

Abili ty to submit reports in a t imely manner in an environment of frequently changing

requirements and unexpected events.

Provided awareness and t raining to all personnel as requested.

P rofessional Work Experience

Randstad Technologies (Contract Position)

July 2012 to November 2013

Mainframe SAS/Application Support - Marriott Corporate Headquarters, Bethesda, MD

Ut ilized z/OS IB M Mainframe, JCL, TSO, ISPF, SDSF, FTP, IBM Ut ili ties and Base SAS

(Version 9.1.3).

Analyzed/designed and coordinated with customers.

Enhanced SAS codes and support Batch Operations under z/OS I B M

m ainframe environment.

Ma intained Billing SAS programs in the M I CS system and generated ad-hoc

r eports per client requests.

P rovided technical support inte rface to other business areas to provide

d ata for special requi rements.

P rovided programming services in developing relatively applications using

standard or new approaches for existing application systems.

Coded, debugged, analyzed and implemented new SAS programs for new

services.

Generated reports using Base SAS and SAS/Procedures.

Ability to independently r un an enti re I R M I CS Cha rgeback system or

portion and to review its output for validity and accuracy.

Developed, maintained and supported production batch jobs and perform

a nalysis on jobs failu res.

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Long Nguyen Resume

P rovided On-Call support for M I CS Chargeback Daily, Weekly and Month-

end production schedules.

ECS, Inc. (Contract Position)

February 2007 to April 2012

Senior Information Engineer - DHS/CBP, Springfield, VA

Capacity Planning and Performance Measurement Team (CPPM)

Supported DHS/CBP Enterprise platform, which operates under IBM z/OS and zLinux

i mages. The environment consists of 11 z/OS Logical Parti tions (LPARs) utilizing 33 General

Purpose (GP) processors (27,630 M IPS).

Maintained and updated SAS performance databases (PDB). Supported daily,

weekly, monthly and quarterly processing jobs to collect system usage data from the

CBP Enterprise Server Complex under z/OS IB M mainframe, Windows and

U nix/Linux servers.

Ut ilized z/OS, JCL, TSO, ISPF, SDSF, FTP, TMON/CICS, TMON/MVS, MXG, SAS

M arco, and IBM Ut il it ies.

Ut ilized TMON/CICS to monitor real-t ime production and test CICS regions.

Monitored and collected CICS, MQ, Database (DATACOM, DB2, and Oracle), z/OS,

U N IX-based distributed subsystem performance data or component t races for

t roubleshooting.

Provided support to test the applications when a new operating system (z/OS)

version is released in isolated test environment to ensure there are no conflicts with

other OS, production applications, system utilit ies, or hardware devices.

Supported disaster recovery activities, when required, and operations at the hot site.

Installed, tested and maintained new releases of SAS Information Delivery System

(SAS) and Mer rill’s Guide MXG Mainframe System Performance software (MXG).

Used PC/SAS based software to extract usage data from the Performance Databases

(PDB) for various workload categories such as on-line t ransaction, batch processing,

database functions for specific processing periods.

Provided management with current and recent system performance to identify and

i nvestigate problems as reported.

Maintained and supported CBP Monthly Chargeback system which utilizes

SAS/ITRM under UN IX server.

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Used Crystal Reports 2008/2011 and System Center Operations Manager 2007

(SCOM) to produce daily, weekly performance CPU/Memory graphs, reports for

U nix/Linux and Windows from the CBP Enterprise Server.

Ut ilized Oracle Enterprise Manager (OEM) versions 11g and 12c to monitor CBP

O racle Exadata database machines.

Supported on a project to migrate the SAS processing from an IBM mainframe

environment from many millions of records to a Windows-based platform.

Apogen Technologies, Inc.

July 1998 to February 2007

Programmer II, DHS/CBP – Springfield, VA

Capacity Planning and Performance Measurement Team (CPPM)

Served as primary and secondary contact for SAS user support.

Provided project-oriented expert SAS software support to field users.

Provided support to test the applications when a new operating system (OS) version is

released in isolated test environment to ensure there are no conflicts with other OS,

p roduction applications, system utilit ies, or hardware devices.

Generated SAS reports/graphs from Database Accounting and DASD/Tape

subsystems then post to CPPM intranet website for on-line reference.

Maintained a large library of performance and capacity SAS source codes.

Aries Systems International, Inc., Arlington, VA

February 1993 to July 1998

Production Analyst

Developed and tested Job Control Language (JCL) job streams for batch processing,

t racked production libraries and software changes. Used SAS language to

manipulate large complex data files.

Created monthly reports, charts, and forecast future resources required in both the

classified and unclassified processing environments for the Navy Mi li tary Personnel

Command.

National Corporation for Housing Partnerships, Inc., Reston, VA

April 1987 to February 1993

Systems Administrator

Provided support to all mainframe and mini (AS400) application systems being used

by the NCHP user community.

Supported production systems by solving technical problems, which included JCL

e rrors, disk management, program modifications and data management.

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Education and Training

NOR T H E RN VI RG I N IA COM M U N I TY COLLEGE 1986 T O 1988. MAJOR I N COM P U TER

I N FOR MAT ION SYSTE MS

C OM P U TER L EARN I NG C EN TER, 1984, C ER T I F ICAT I ONS : D I P LO MA C OM P U TER O PERAT IO NS

IN

C MG U SERS G ROUP, 2011

SAS G LOBAL F ORU M, 2009

M E TRON /AT H E NE, 2006

I B M Z/OS F ACI L I T I ES, 2006

I B M SHARE U SER G ROUP, 2005

PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE UPON REQUEST

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