Customer Service High School

W ILL IE BROOKS

**** ****** ** #**** ******, TX *5227 Cell: 469-***-****

w ***************@*****.***

• More than 7 years’ successful experience in customer service and support with recognized strengths in account

m aintenance, problem-solving and trouble-shooting, and planning/implementing proactive procedures and

systems.

1. Possess solid computer skills.

2. Working knowledge using IBM computer systems; Microsoft Excel, Microsoft Word.

3. A strong team player, acknowledged as “Total Quality Customer Service Professional.”

Skills

Ha rdworking and reliable Merchandising/Floor-Sets Task orientated

Customer Service Efficient accounting skills Inventory Control Systems

Warehousing/Stocking/Receiving Loss Control sit down & stand up forklift

Expe rience

Ecolab Lewisville, TX

Forklift D r iver 10/2014 – Present

• Operate a forklift to upload incoming t rucks containing finished goods sent to the Center by vendor, co-packers, and

other Ecolab facilities

• Operate a lift t ruck to t ransport and store products in the appropriate finished good locations

• Ensure integri ty of inventory within the warehouse by preforming daily task accurately

• Prepare miscellaneous orders for shipment. Responsible for completeness and accuracy of all shipment paperwork,

i ncluding parcel shipment

• Accurately pick orders for staging to fulfill the outbound shipping schedule from warehouse per pack list. Assemble

p icked products in to pallets and load into t rucks as to ensure product quality while in t ransport

Compucom Dallas, TX

I T Inventory Tech 1 7/2014-10/2014

• Support servers and various Windows O/S.

• Participate in Life Cycle Management of all server assets.

• Work closely with Level 1 support vendor – IBM

• Responsible for tech rooms at each facili ty and for maintaining the “right” amount of spares (Inventory)

• Assist with ordering necessary equipment for break/fix situations.

• P rovide support for all devices not included under Managed desktop service, referred to as OOS (Out-of-scope). This

i ncludes any device with “specialized software”

• T ravel between sites is a necessary component of the role.

• P rovide support for specialized software 7.

Communication Test Design I nc. Flower Mound, TX

Inventory Control Lead 7/2012 to 11/2013

• Perform shipping functions to include pulled orders to be shipped, verify shipping location and prepare shipping

documents

• Performs weekly cycle counts to maintain inventory integrity

• Operate electronic pallet jack, sit- down forklift, cherry picker, reach forklift, and swing forklift

• Perform routine activities to ensure the required shipments are processed timely and accurately.

• Follow specific company accounting procedures and follow the shipping guidelines as outline by the Logistics and

I nventory Manager.

• Moni tor loading of customer orders that require frequent visits to shipping docks and outside loading areas.

• O rganize orders and prepare the daily shipping main with routing instructions for daily shipments.

• Contact carriers for shipment quotes on all freight-prepaid shipments, t race shipments as required by customers or

company managers.

• F ile claims for overages, shortages and damages, monitor claims progress and monitor shipping mains for hold

messages that may delay completion of a shipment.

COLLABRA, Mor ristown, NJ

Inventory Control 08/11 to 02/12

• Identify and manage the location of components in the physical inventory.

• Print computer documents to t rack and label ki t contents.

• Generate labels to be placed on finished assemblies, such as serial number labels.

• Document and track circuit board configuration per customer orders.

• . Resolve inventory count discrepancies as they arise.

PROFORM, Mesquite, TX

Warehouseman 01/08 to 7/10

Safely handle, repack, or re-stack pallets of finished products

Expedited packages using Fed Ex Ups, and Exp Mail.

Received daily productions assignments and shipping orders for final products.

Adjust storage space assignments to handle daily f low of finished products

Education

High School Diploma Spruce High School 1991

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