Customer Service Sales Associate

Leen Abdulsattar

**** ****** ********, ***********, **, L5B 3T1, 647-***-****, ****.***********@*****.***

EDUCATION

University of Toronto Mississauga, ON

Department of Life Sciences

Bachelor of Science in Biology with minor in Biomedical Communications June 2014

Relevant Coursework: Physiology, Molecular Biology, Genetics, Data Design and Biological Illustration

Sheridan College Oakville, ON

Department of Art and Art History

Advanced Diploma in Art and Art History specializing in Graphic Design June 2014

EXPERIENCE

Rapid Print Mississauga, ON

Customer Service Representative/ Junior Designer July 2014 – February 2015

● Responded to telephone inquiries, providing quality service to customers inquiring about products and status of orders.

● Listened attentively to caller needs to ensure a positive customer experience.

● Processed customer orders though associate print shops and retrieved order for customer pickup.

● Created designs according to customer specifications and validated accuracy of final designs before printing.

University of Toronto Mississauga, ON

Website Maintenance Assistant September 2013 – May 2014

● Created digital copies of various art works by scanning 35mm film using a Nikon Coolscan.

● Edited scanned art works using Adobe Photoshop to remove impurities and dramatically improve color values.

● Collaborated with IT professionals by uploading data onto an image database, enhancing information exchange with

other departments.

University of Toronto Mississauga, ON

Media Assistant January 2014 – March 2014

● Prepared media content for each week by creating a DVD Playlist of the required videos for screening.

● Attended video screening for each week and operated media equipment in order to insure proper viewing of videos.

● Supervised a class of forty students by noting attendance for each screening.

University of Toronto Mississauga, ON

Undergraduate researcher, Department of Biomedical Communications January 2013 – April 2013

● Conducted individual and group interviews on human subjects to identify the best tool for educating patients about

hypertension and Sjӧgren’s syndrome.

● Developed an online questionnaire in order to save time and organize quantitative results into a spreadsheet.

● Evaluated interview and questionnaire results and organized relevant data into several educational forms such as

booklets and online interactive websites.

Sheridan College Oakville, ON

Gallery Participant March 2012

● Provided Sheridan gallery with unique handmade artworks in order to raise money for the Art and Design department

● Led a team of six students to organize gallery space and coordinate the distribution and sale of the artworks

Sheridan College Oakville, ON

Sales Associate November 2012

● Collaborated with a team of students to organize a fundraiser to raise money for the Design department.

● Contributed to the fundraiser by providing several handmade artworks for direct sale and silent auction.

Sheridan College Oakville, ON

Sales Associate February 2011

● Coordinated fundraising efforts within a team of four students in order to collect funds for the Design department

● Assisted in organizing the staffing of booths as well as the distribution of sale items among the different booths.

ACADEMIC MEMBERSHIPS

● University of Toronto Mississauga Visual Studies Society 2010 - 2014

● University of Toronto Mississauga Biology Society 2009 - 2014

SKILLS

● Software: Microsoft office applications, Adobe Illustrator, InDesign, Photoshop and Dreamweaver.

● Languages: Arabic – Fluent, French – Basic.

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