Customer Training

PARAS GABA

Mobile: +91-956******* Email-ID:***********@*****.***

Career Objective

Seeking a position to use my Technical & Functional Skills to Perform an Individual Task which is totally

Different to others And this Task is Literally Help in Our Organisation.

Career Summary

• More than 6 month working experience in Voice based BPO supporting the Reliance Customer.

• Good knowledge of HTML, MS-Office, CSS, My-SQL, VB.

• Diploma Holder from Computer Engineering.

• Ability to Grasp New Technical things quickly.

• Good English Communication skills.

• Expertise in working with a team.

Skills

• Strong Communication Skills (Written and Verbal).

• Good Interpersonal Skills with an ability to understand the Customer’s Problem and solving them.

• Training new Employees and Getting them Productive quickly.

• Strong motivational and logical skills.

• Ability to produce the best result in pressure situation

Computer Knowledge

• Internet Surfing.

• MS-Office, Windows 8, Adobe Photoshop.

• PHP, HTML, CSS

• C, C++, VB.

• Adobe Dreamweaver, Macromedia Flash, MySQL.

Trainings attended

• Training on “Effective Communication Skills” in LEAPS Skills Academy while College.

• Training on “HTML, CSS, and Adobe Photoshop”.

• Technical training on PHP from NIIT, Saharanpur.

Employers

• Working for Company ICCS as Customer Support Executive (CSE) since May-2014.

Responsibilities

• Supporting customers by emailing and online chats by giving them technical solution of their product

in use

• Documenting any major Problems Customers are facing with the Products in large numbers &

reporting it to the Concerned Department.

• Training the New Employees in the Tech Support Division.

• Managing the team effectively to ensure achievement of target and performance.

• Communicating with clients regarding grievances from the company and also giving new information

on new products or services.

• Providing the feedback to the prcess manager at the end of the day.

Academia

• Diploma in Computer Engineering from “Seth Jai Prakash Polytechnic Damla, YNR” with 70%

marks, Year 2014.

• 10th with 80% marks from Shishpal Singh Convent School, Saharanpur, CBSE, Year 2011.

Achievements

• Offered “Best Employee of the month” for Retaining Maximum Number of Customer which are totally

Disappointed with Reliance Services.

• Got 1st Prize in Project Exhibition in College. Project is totally based on Technical Skills.

Personal Details

• DOB: 24-Sep-1995

• Languages known: English, Hindi,Punjabi.

• Address: 13/228, 1st Floor, Geeta Calony, New Delhi-1100051

• Marital Status: Single.

• Father’s Name: Mr Satish Gaba.

Declaration

I hereby declare that all the information and facts given above are true to best of my knowledge and belief.

Date: PARAS GABA

Place:

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