Customer Service Sales

Rashida K. Akhand

** ***** ****, ***********, ** 06447

Phone: 860-***-**** (Cell) Email: **************@*****.*** LinkedIn: Rashida Akhand

BACKGROUND SUMMARY:

Customer Service Leadership Professional with over 19+years of experience. Expertise in customer relations and problem solving in office document solutions & Manufacturing industry. Strengths include a strong work ethic, excellent communication skills with Global Support Team and QA team.willingness to take on and learn new responsibilities, exemplary organizational and time management skills as well as superior customer service and conflict resolution skills in billing, research and accounts receivable field. Computer skills includes SAP, JD Edward, AS400, C2, OMD, Oracle (11i & R12), ADP Payroll, Microsoft Office, Outlook, Lotus Notes, Excel, & PowerPoint

Canberra Industries (Contract) Nov 5th 2014-Present

Credit & Collection Specialist

Work closely with the Manager, Customer Support Communications & Global sales Support Team and will work collaboratively across all organizations and with all levels to provide customer focused communications. Managing national and international customers with extensive and diverse administrative experience in all aspects of credit and collections, collection procedures and analysis. (SAP)

* Manage all aspects of collections for domestic accounts including internal and external customers.

* Set up repayment agreements in accordance to department policies.

* Research, analyze and account reconciliation as needed and resolve disputed items, quarterly review of bad debt with recommendations

* Followed collection procedures for past due invoices research, issue adjustments

* Provide high-quality customer service to internal and external customers

* Work with sales, finance and shipping team to ensure ease of collection effort

* Establish strong relationships with executives and management teams

* Ability to work with confidential material and maintain confidentiality

* A thorough understanding of all Microsoft office applications, and Smartphone mobile tools

* Accounts payable/receivable, database management, Collections,

* The ability to multi-task and work with diverse levels of management/co-workers,

* Strong communication and interpersonal skills – professional maturity

* The ability to compose and handle written routine correspondence in a professional manner.

* Excellent organizational skills and follow-up and organizational skills

Stanadyne Corporation (Contract) May 21st ’2014-Oct’2014

AR Specialist

Managed national and international customers with extensive and diverse administrative experience in all aspects of credit and collections, collection procedures and analysis (JDE)

* Managed all aspects of receivable and collection departments of Stanadyne and Clarcor.

* Run lockbox report directly from BOA cash ops web site.

* Posted and applied cash to Dual system (Stanadyne & Clarcor EMS)

* Posted cash on Global account with special GL coding and restrictions

* Resolved customer deductions, and follow-up on all past due collections.

* Analyze, investigating and maintaining customer accounts.

* Established and administered timely collection for customer who becomes delinquent.

* Ensured collections thoroughly documented and communicated to management.

* Post sales

* Reviewed of customer credit holds on a daily basis.

* Balanced AS to general ledger created and distributed weekly/monthly AR report to management and product a cash receipts forecast as required.

* Maintained contacting with internal and external customers.

* Performed miscellaneous related duties and carried out special projects as assigned between 2 company's duel systems (JDE).

ITW Permatex Inc. Feb 3rd’2014-May 16th 2014

AR Specialist/Credit & Collection

Managed domestic and international customers with extensive and diverse administrative experience in all aspects of credit and collections and credit analysis. (JDE)

* Managed the collections of all accounts within assigned portfolio

* Processed cash and balanced general ledgers, monitored on account cash and unapplied credits including research into deductions, debit/credit memo creation.

* Work on daily cash receipt application,

* Research analysis and account reconciliation of accounts as needed, review receivable reports regularly

* Approved new accounts, recommend credit limits and extensions for new and existing customers using Dunn & Bradstreet & financial statements

* Approved or denied order requests by account managers and or customers

* Worked closely with and sales management team for opening new accounts and to resolve customer issues

* Processed bankruptcy notices, completed and filed proofs of claims, monitor and track cases

* Processed and generated statements and invoices monthly, created invoices throughout month as needed

* Followed collection procedures for past due invoices research, issue adjustments.

* Credits to customers as necessary by generating re-bills for disallowed deductions or over deductions from returns and liaise with Retail Shared Service organization on cash and credit-related functions

* Established credit limit for new accounts up to $50,000 review and release/hold orders and entered that are on credit check.

Northeast Utilities, Windsor, CT Sep 17th –Dec 28th 2013

Customer Support/Special Assistance/Credit & Collection Team (C2)

* Worked on various in-box to recognize that some customers face hardship/special challenges like limited income, language barriers and/or physical disabilities

* Review the hardship situation for all CL&P heating customers whose income is at or below 60 percent of the state median income, who are receiving state income assistance, or are unemployed with up to 300% FPL.

* Worked on the documents received from the Department of Social Services, documents from SSI & personal pay stubs to weatherization Program Households who meet the eligibility guidelines.

* Worked on to make sure utility service cannot be disconnecting special needs customers for nonpayment from November 1 through May 1.

* Verified of all accounts by contacting physicians for those who states “can’t lose power under any circumstances” for medical reasons?

Ricoh USA, Glastonbury, CT Jan 07’2002- Nov 30th’2012

AR Analyst/Team Lead/Sr Billing & Research Specialist/Billing Analyst

Managed national and international customers with extensive and diverse administrative experience in all aspects of Billing & Research procedures and analysis (Oracle)

* Processed accurate and timely research on a daily/weekly /monthly QA billing process.

* Ran financial report /summary from Oracle-R12 and 11i system and distributed the problem result to team leaders according to their Marketplace.

* Processed and monitor 3rd party invoicing, identified problem & communicated with management team to resolve the problem to reduce expense for company benefit.

* Assisted in driving implementation of standard processes through the CCC Billing Team as directed by CCC leadership.

* Worked on billing error report and processed invoice

* Performed bookkeeping, deposited, payment batching, and balanced posted payments to deposits processed electronic remittance advice Researched credit balances.

* Worked on Payer website research, billing focused, updated Coordinate Client Account and Client Correspondence in Oracle 11I & R12 software.

* Created dummy invoice for over 60 days and entered invoice to Oracle 11I & R12 system for discounts and reimbursed payments to vendor as necessary.

* Worked on accurate and timely research on auto Recon between Oracle and Vendor.

* Ensured accuracy before posting funds received from Ricoh by checking each appropriate contract to develop benchmark for expected percentage of meters & correct fund captured by both IKON and Vendors.

* Researched un-billed transaction information to ensure billing was done prior to end of month. Developed, documented and assisted in implementing standard processes for Customer billing/reconciliation system.

* Worked on bookkeeping, deposit preparation, payment batching.

* Direct contact with Sales, Finance, Service and Strategic Customers to monitor and resolve any billing or service issues take appropriate steps to resolve any issue comes up before it escalates to where it shouldn’t be escalated.

* Worked on ICIT Auditing where I constantly worked with Global sales, service & finance team on equipment & lease related issue.

* Generated reports for the Billing Cycle in the Billing Department, Researched inter-territorial (Global) customer accounts to resolve issues and determine alternative billing and service processes.

* Worked on improving efficiently through new work processes and coordinate install/movement, independently.

* Worked very closely on a daily basis with QA team and Field Support and after market operations of IKON.

* Coordinated with service team along with warehouse team for install/movement from one state to another.

* Implemented IKON’s web–based meters submit program/ online meter support and IKON Biz Station to resolve all online customer issues.

Berlitz September 1999-2002

Office Manager

* Worked as office manager in charge of various area (including in charge of sales and marketing during center Director’s absence).

* Worked on Dailey, Monthly, Quarterly & Annual Financial reports.

* Worked on scheduling and setup of language class via distance learning or on site classes.

* Worked very closely with facilities department and director of sales to ensure a comfortable working environment for all employees & all corporate clients takes on site language.

* Worked on maintaining proper inventory of all language books according to client’s language demands.

* Worked on 50+ employee’s payroll thru ADP payroll software system.

EDUCATION:

* Lalmatia Woman’s College, Dhaka/Bangladesh 1984-1986

* Currently taking Metrix on line courses in Advance CS, HR Generalist & Hospital Billing

* Reference upon request

Contact this candidate