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Software Office

Maple Ridge, BC, Canada
February 22, 2015

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***** **** ******

Maple Ridge, V2W 1E7

604-***-**** Age: 53


Network Administrator and Computer Support technician with over 7 years experience. The last 6 years I have worked for

an environmental engineering company supporting the Vancouver office and help supporting an office in Ontario. I always

strive to provide prompt user support and to be proactive with hardware and software upgrades to reduce end user down



Skill Yrs used

Microsoft server 2012 2 yrs

Microsoft server 2010 2 yrs

Microsoft server 2013 8 yrs

Exchange server 2003 8 yrs

Exchange server 2010 2 yrs

Windows 8.1 2 yrs

Windows 7 5 yrs

Windows XP 11 yrs

Esx Vmware 4 yrs

Hyper-V 1 yr

Office 2013 .5 yr

Office 2010 3 yrs

Office 2003 11 yrs

Q-nap NAS 4 yrs

Lynksys switch management 9 yrs

Symantec End point protection 2 yrs

Symantec Backup Exec 4 yrs

Mcafee Enterprise 4 yrs

Microsoft Visio 9 yrs

Microsoft Access 13 yrs

Spiceworks 5 yrs

Desktop/Laptop/Tablet support 13 yrs

Autocad 2007-2013 support 7 yrs

Webex account management 4 yrs

GIS (installation and support) 7 yrs

Rollout from XP to Windows 7 3 yrs

Citrix client 1 yr

Microsoft WSUS 2 yrs

VNC 9 yrs

Great Plains Dynamics (server and client installs) 1 yr

Symantec Ghost (imaging) 12 yr


Network Administrator

• New computer setup for end-users including hardware/software support

• Computer related hardware maintenance and upgrades, purged and recycled old computers

• Reduced software purchase by finding a freeware product (Spiceowrks) which maintained records of company

hardware and software. Setup spiceworks which scans network for hardware and software and monitors any changes

made to either. Was responsible for setting up another spiceworks database to scan and support our ontario office

while they were without a network administrator

• Helped maintain server uptime of 99%

• For about 5 years of my time here, I was the only tech responsible for supporting out end users

• Symantec endpoint protection suite administration. Installed and configured Symantec manager and installed client on

workstations and servers and monitored each day

• Microsoft windows servers and VMware servers administration. Assisted managing windows servers including

exchange as well as maintaining the Esx vmware appliances hosting most of the servers

• Mapped building data ports and managed network switches (Lynksys, Cisco)

• Edit logon scripts to map network drives and network printers

• Configure remote access for clients needing to run applications on the network and access network files via vpn and

batchfile to map drives

• Support of a few SQL databases

• Microsoft exchange server user administration. Created user email accounts and groups and monitor mailbox sizes

• Watchguard firewall admin. Monitor traffic and change rules when needed

• Monitor and maintain WSUS server for Microsoft updates

• Radiation safety officer (RS0) which is required when company device

• Analyzed Health and Safety of the office and made corrections such as myself becoming the Radiation Safety Office,

General Safety Office, Level 3 first attendant and Ergonomics specialist

• Ergonomics specialist. Took training to help prevent loss of time claims due to ergonomic related problems


MACKAY LLP 2000-2006

Systems Administrator

• Administer Vancouver, Surrey, Abbotsford, and additional company servers

• Manage a network consisting of Novell 4.1, 4.11, 5.0, 5.1, NT4.0, Linux, Exchange 5.5, Exchange 2000, windows

95,98 and 2000 pro and Windows 2000 and 2003 server, cisco router, Arcserve and Backup Exec backup software

• Support workstations in software, hardware, and imaging.

• Troubleshooting all software, hardware, and networking issues

• Research and development

• Administer remote servers and workstations via remote control software

• Education to users in the various software applications

• Continual testing of hardware and software for future implementation

• Performed rollouts of windows 98 and 2000, accounting and tax applications

• Manage server security on Novell and NT

• Manage backups on the various servers

CHANCERY SOFTWARE(summer contract) 2000

Implementation specialist

• Installed Open District (School tracking system) in districts throughout the United States

• Installed SQL server, Oracle Server, NT server and replication machines

• Setup data replication from individual schools to district servers


Technical Analyst

• Maintained a Windows NT network and 3 schools with a Windows 95 peer-to-peer network.

• Performed troubleshooting, upgrading and repairing of workstations and servers.

• Maintained local and wide area network connectivity.

• Installed, configured and troubleshot windows applications and district applications.

• Installation, troubleshooting, administering, configuring, and upgrading 3 NT 4.0 servers; created network

printers to print to static IP address, modify printer settings, and fix all manner of printer problems; set DHCP

range for workstations, servers, and printers; configure group policies and custom start menus; maintain and add

CD’s to Cdshare application on the server, perform server backups using Arcserve software; monitored server file

sized with Quota Manager; managed hardware raid5.

• Installed and maintained SMS and SQL server; automated critical file updates and set file and drive size alerts.

• Configured DHCP for workstations to obtain IP addresses.

• Built computer systems from scratch; upgrade motherboards and processors, hard drive testing, memory

upgrading, used Ghost to upload computer images and download computer image of like computers. Installed and

configured many Windows 98 machines.

• Created and troubleshooted e-mail profiles for teachers and staff; administered a variety of client/server

applications; dealt with all manner of network connectivity problems and windows errors.

• Maintained Digital switched network.

• Researched and implemented new and improved ways of maintaining data.

• Perform network analysis using various monitoring tools



Working on Windows 8.1 certification

OFA Level 3 (current)

Ergonomics training

MCSE (server 2003)

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