Field Service Engineer

Robert Rosu

FIELD SERVICE ENGINEER - Hewlett-Packard Company

Ridgewood, NY

*******@*****.*** - 917-***-****

• Knowledge of high speed internet services

• Knowledge Network Switching n Routing/TCP/IP

• Goal oriented and enthusiastic Individual with five years of professional experience

• Knowledge of Fiber optic standards

• Knowledge of DC 48 Volt Power Systems

• Superior analytical aptitude, good organizational, oral, and written communication skills

• Committed to performing quality work in a timely manner • Exceptional ability to take on multiple projects

tasks from conception to completion

• Capable of relating to people at any level of involvement, positive attitude

• Proficient use of multimeter, power supplies, function generator, oscilloscope, PC/ Microsoft and power tools

& equipment

WORK EXPERIENCE

FIELD SERVICE ENGINEER

Hewlett-Packard Company - Manhattan, NY - March 2012 to Present

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

Perform Provide break-fix reactive support and installation for volume and value products.

Troubleshoot HP Server, Desktop, Notebook, Plotter and Printer Software and Hardware issues to resolve

them in a timely manner.

Handle Customer-relation problems promptly and appropriately, escalate issues according to established

procedures.

installations, reinstallations, maintenance, and repairs on Customer equipment.

DIGITAL FIELD SERVICE ENGINEER

Canon Business Solutions - Manhattan, NY - March 2008 to March 2012

Troubleshoot, test, and maintain Digital color laser copier equipment.

Visit customer (end-user) to perform routine preventive maintenance.

Provide set-up, installation of Canon color laser copiers, and insure copier is on Customer's Network

Enabling everyone to send prints.

Responsible for Field Service Reports.

Calibrate copier to ensure that equipment is within Canon specifications.

WIRELESS TECHNICIAN

Motorola - Holtsville, NY - May 2007 to December 2007

Test and validate mobile devices by implementing radio settings, Motorola and Cisco access points, wireless

switches, mobile applications and Windows family of operating systems.

Ran intensive security testing on different mobile platforms such as the MC35, MC50 and MC9000 by

implementing, changing and configuring radio settings on the A/B/G bands and applying wireless and IEEE

security protocols.

Update results spread sheets on a daily basis and interact with senior wireless engineers to deliver faster

and more accurate test and validation results.

FIELD TECHNICIAN

Freelancing - January 2006 to May 2007

Install and maintain PC, LAN networks, and communication equipment.

Troubleshooting various electronic equipment.

Interact and maintained good business relationship.

FIELD SERVICE TECHNICIAN

Fxi Corporation - Houston, TX - February 2005 to January 2006

AOL in home PC support Technician, Upgrade computers, solve printer and scanner issues.

Initial installation and maintenance of wireless network in hotels, UPS stores, Starbucks, MC Donald,

Wendy's etc, CAT5 cable termination.

Internal wiring for LAN and WAN including DEMARC extension, perform site survey, COAX cable

termination. Etc.

VOICE & DATA TECHNICIAN

Netversant - New York, NY - January 2001 to January 2005

Testing, installing & maintaining all voice and data communications equipment.

Cable and wire termination using industry standards and practices.

Backboard and closets layout using building codes & floor plans.

EDUCATION

Academic education

La Guardia College

January 2007 to May 2007

A.A.S. in Electronics & Computer technology

DeVry University

February 2005

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