Technician Engineer
Resume:
(TERENCE) SON TRUONG HA
Tel: 778-***-****
Email: **.*******@*****.***
Address: *** ******** **, *********, **, V3C3L3
Network Administrator, Customer Support Analyst & IT Technician
AREA OF EXPERTISE
Strong knowledge of desktop, hardware support
Understanding of Windows XP, Vista, Windows 7, Windows 8, Mac OSX Operating
System
Experience in Windows Server 2008
Knowledge of MS Outlook, Microsoft Office
Printing related experience
EDUCATION
2009-2011 Royal Canadian Institute of Technology
Post Graduate Diploma program
Core Subjects Studied: Comptia A+, Comptia
Network+, Windows Server 2008, Windows Vista,
CWNA, Comptia Sercurity +
2003-2008 National Technical University of Ukraine
Bachelor Degree of Informatics and Calculation technique
"Computer Engineer''
WORK EXPERIENCE
May 2013 - Dec 2014 Apple One Employment Agency (Vancouver, BC)-Full Time
Electrical Tech
. Tested, repaired, Telus IPTV set top boxes, Telus Modem and wireless
router.
. Utilized telnet software to keep detail records.
May 2013 - Oct 2014 PCTECH Computer Services - Full Time
Computer Technician
. Supported approximately 50 small to mid-size businesses that have
outsourced their IT infrastructure and support.
. Daily responsibilities include troubleshooting hardware, software, and
network problems over phone. (Mainly HP, Toshiba, Dell laptops and
desktops, Windows XP, Windows Vista, and Windows 7, MS Office 2007 &
2010).
. Providing remote support to multiple users in diverse locations
occasionally visiting clients on-site to provide desk side support.
. Monitoring and reporting on incoming phone calls, issues, and
resolutions.
. Supporting and preparing reports for a variety of corporate systems
and programs.
. Providing training to users on software and hardware components.
. Administering installation of Personal Computers; software and
peripherals.
March 2011-Nov 2012 Innovative Electronics and Devices -Full Time
Computer Technician
. Deployment, Installation repair and preventive maintenance of desktop
work station and laptops in Hotels and Hospitals.
. Performed daily/weekly/monthly server backups using Symantec Backup
Exec 12. Imaged new stations using Symantec Ghost.
. Answered help desk phones, provided desk side support and handled walk-
in questions in a courteous and friendly manner
. Resolved issues with user rights or login permissions using Active
Directory
. Perform troubleshooting to determine and resolve the root cause of
most hardware and software malfunctions.
. Perform network connections for desktops, laptops and printer.
. Complete work orders, maintenance reports.
Dec 2010 - Jan 2011 People Togo Inc. (Staples' Repair Depot) - Full
Time (Contract) IT Deployment Technician:
. Inspect and test computer equipment and assemblies.
. Adjust, align, replace or repair computer equipment, assemblies and
software
. Diagnose and locate computer component equipment faults
. Install computer software programs
Sep 2010 - Oct 2010 Apple One Employment Agency (Vancouver, BC) -
Electrical Technician:
. Tested, repaired, Refurbished Telus IPTV set top boxes
. Utilized telnet software to keep detail records.
May 2010 Exhibition and Conference of Canadian
Institute of Mining -Part time while in school: Audio-Video Support
March 2010 People Togo Inc. - Part time while in school -
(Firmware Upgrade - Assembly Line Tech) : Upgrade firmware for new Toshiba
TV
June 2008 - March 2009 HT- IT company (VIETNAM) - Full Time(Technical
Support)
Installed, Maintenance and Repaired computer, built
computers to customer' requirements, made sure user
fulfillment
SPECIAL QUALIFICATIONS
Industry Certification
Bachelor Degree of
Informatics and Calculation technique "Computer Engineer''
Certified Comptia A+ IT
Technician
Certified Comptia Network +
Microsoft Certified Technology Specialist - Microsoft
Windows Vista: Configuration
Microsoft Certified IT Professional - MCITP -
Enterprise Administrator, Windows Server 2008
Lingual Skills Fluent in written and spoken English, Vietnamese
References available upon request
Contact this candidate