Customer Service Software
Resume:
SANKET PATEL
**** – ***A Street, Surrey (BC), V*R 3V9
********@*****.**
Objective
Looking for challenging role in IT sector where I can utilize my technical skills in order to provide
best support to end users
Highlights of Qualifications
• Three years of Post-Secondary Degree in Computer Engineering Technology-Networking
• Over two years of Desktop Support experience and ability to install, upgrade and configure
PC/laptops
• Experienced assembling & disassembling of computer
• Expert in using Windows XP, 7 and 8
• Strong technical skills on installation of Microsoft operating system and software
• Quick learner, hardworking, goal oriented and confident.
• Excellent oral and written communications skills.
• Working towards Comp Tia A+ certification
TECHNICAL SKILLS
Programming Languages: C, C++, SQL, HTML, Embedded C
Operating Systems: Windows 98, Windows XP, Windows Vista, Windows 7,
Windows 8, Windows Server 2008/2012, Linux, Mac OS,
Symbian OS, Android OS, I OS, Blackberry OS
Networks: Installing various network devices like Router, Switches,
Hub, Assigning TCP/IP over LAN and WAN, Setting IP
Phones, PBX and PSTN Services
Software Applications: VMWare, Microsoft Office 365, Adobe Photoshop,
Internet Explorer, Outlook Express, Exchange
Hardware: Assembling PC’s and troubleshooting various
Hardware and Software related Issues
EDUCATION
Computer Engineering Technology – Embedded Networks Diploma
Centennial College, Scarborough (Ontario) (2011 - 2014)
Relevant Courses Included:
VOIP, Applied Digital Telephony, Database Introduction, Network Devices, Network Services,
Wireless Networks, Data Communications, Programming in C/C++, Computer Architecture,
Operating Systems with Linux, Microcontrollers, Computer Engineering Electronics
Technical Knowledge Acquired:
• Cisco Routers: 1800, 2500, 2600, 2800, 3600, 3700, 7200, 7500 series routers.
• Cisco Switches: 4000, 5000 series.
• Switching Technologies: Ethernet, Fast Ethernet, Gigabit Ethernet, VLAN
• Routing Protocols: RIP, EIGRP, OSPF, BGP, IPV4/IPV6 Policy Based Routing, TCP/IP, OSI
Network Model.
• Database: MY SQL, MS Access, MS Office (Word, Excel, Outlook, Access, Project, PowerPoint)
and Windows Small Business server 2008.
• Servers: Windows server 2008/2012, Mail Server, File Server, Active Directory, DNS, and DHCP,
Active directory Group Policies.
Academic Projects:
• Created and managed different users in active directory
• Administering and maintaining network connectivity, Internet access, email
• Managed and installed software, troubleshoot using remote desktop
• Worked on windows 7 and windows server 2012 using VMWare
• Troubleshoot and maintain hardware
RELATED WORK EXPERIENCE
IT Technical Support (Sept. 2009 - June 2011)
P.R.B & P.G.R Arts and Commerce College, P.T Science College, Bardoli, India
• Troubleshooting PC hardware, software, cellphones, tablets and network devices.
• Installed, assembled and configured computers, monitors, network infrastructure and peripherals
such as printers, scanners and related hardware.
• Configured new workstations by performing upgrades and various software installations.
• Provided technical support to clients and users on site as well as on remote locations.
• Performed system upgrades, restore and virus removal for client workstations.
• Used Track-It Software to manage tickets and dispatch them to technicians.
• Prioritize and schedule tickets and issues. Record, track, and document the help desk request
problem-solving process (including all successful and unsuccessful actions taken). Ensure final
resolution of the issue. If necessary ensure issues are escalated to the appropriate senior level.
• Using Database to record or update the inventory list and online deployment reports.
• Maintain group policies and organizational units.
• Assisted with the planning, design, research and acquisition of new or upgraded hardware and
software systems.
• Installed new user workstations by installing 3rd party software, Driver installation, Outlook setup,
system and application troubleshooting.
Sales Associate (Site Safety Leader) (May 2012 – Jan 2014)
SHELL, Downtown, Toronto
• Demonstrated skill in increasing sales, planning promotions as well as inventory control
• Excellent customer serving skills and managing large amount of cash by following safety norms
• Experience with POS systems manual resets as well as providing updates
• Solved and answered queries of customers and help them in dispensing gas safely
Sanket Patel
********@*****.**
• Can work under pressure with or without any supervision
• Ability to tackle demanding situations effectively
REFERENCES
Available upon request
Contact this candidate