Customer Service Sales

Location:

Posted:

February 21, 2015

Je'Naye Hicks

PROFILE SUMMARY

A creative support professional with a record of increased responsibility. Proficient in prioritizing

and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer

focused with diverse industry experience including childcare, administrative, animal care and

retail. Enjoys learning new programs and processes. A team player who is attentive to detail and

able to work in a fast paced environment.

EDUCATION

Bachelor of Science in Psychology May 2016

Prairie View A&M University Prairie View, TX

QUALIFYING EXPERIENCE

Head Assistant Teacher, Kids R Kids Houston, TX Nov. 2012 –

Present

• Maintain a clean environment for children to play and learn.

• Attentively greet parents and potential clients to ensure a satisfactory experience upon their

return.

• Prepare meals for children throughout their stay at the facility.

• Supervise and direct other assistant teachers as needed.

• Assist in the teaching of basic and academic skills to children.

Sales Associate, Charming Charlie Katy, TX Apr. 2011 – Oct. 2012

• Provided exceptional customer service by anticipating customer’s needs through

upselling techniques.

• Aided customers as well as other store locations via phone as needed.

• Merchandized various accessories to make them more appealing for sales.

• Trained new employees on proper procedures and store police.

• Handled financial transactions via cash register, as well as making sure registers were

balanced.

Kennel Aid, Animal Inn Houston, TX May 2009 – Jan. 2011

• Extensively handled both dogs and cats.

• Maintained a clean work environment for both clients and animals.

• Spent one-on-one time with requested pets as needed.

• Shampoo and conditioned dogs per request.

ACCOMPLISHMENTS

• Texas Scholar

• English Department’s Outstanding Student

• CPR Certified