Customer Service Manager

Jonathon Gabriel Gonzales

***** ****** ***** ** ***. #104

North Royalton, OH 44133

Phone: 216-***-****

Email: ********.********@*******.***

Objective: To improve the company as a whole through strong administrative skills. My desire is to work

for a company that has a strong connection to community, family values, truth and justice. My strong

administrative talents partnered with customer orientation drives me to produce the highest quality work.

Education: Bachelor of Science: Liberty University- Lynchburg, VA May 2011

Major: International Relations: Politics and Policy

Fellow with the Washington Semester Fellowship program

Core Competencies:

Microsoft Office Suite Conflict Resolution Agenda Preparation

Human Resources Support New Hire On Boarding Verbal Presentations

Recruiting Process International Travel Bookings

Project Management Calendar Maintenance Facilitate Meetings

Proof Reading Written Communications Time Management

Customer Service Database Maintenance

Administration Data Analysis

Language Skills:

Language Spoken Written Read

Spanish Intermediate Intermediate Intermediate

Work Experience

Healthsmart RX

Fairlawn OH.

Resource Specialist

• Daily interaction with clients and members to facilitate understanding of prescription benefits.

• Provide service to members to solve their individual problems.

• Audit plan designs to ensure they are designed accuracy in accordance with the contract with the

client.

• Implemented follow up procedures to ensure tasks were completed in a timely manner

• Use telephone skills to speak with confidence to internal and external clients.

• Produce reports for members and clients with given criteria.

Marc Glassman Incorporated

Brunswick OH/ Medina OH

Customer Service Manager October 2013- Present

• Performed all new hire processes including, interviewing, on boarding, and prescreening for

departmental efficacy

• Trained all new hires to perform tasks adequately.

• Maintained customer relations at various points throughout the store to ensure return business.

• Maintained store inventory at the point of sale

• Rectified customer problems that occurred during transactions.

• Assisted the store manager in various administrative tasks.

• Maintained relations between the store level and the corporate office.

The Lunch Box-Hartville Marketplace March 2013- October 2013

Hartville, OH 44632 United States

Assistant Operations Manager

• Performed basic day to day operations of the restaurant.

• Maintained Inventory

• Maintained records to avoid loss.

• Created operating procedures.

• Implemented new marketing techniques.

• Projected future sales.

• Business analysis of sales.

• Performed excellent customer service on a daily basis.

• Mainstreamed the order making process.

Hartville Marketplace September 2012- March 2013

Hartville, OH 44632 United States

Executive Grill Chef

• Implemented new policies to produce customer orders in a timely fashion.

• Maintained inventory to project costs of new merchandise.

• Assisted the Food Service Manager with various projects

• Provided customer service to various types of customers.

• Prepared customer orders as specified in a timely manner.

• Observed health code regulations.

International Christian Concern (Non-Profit) June 2011 – July 2012

Washington, DC 20006 United States

Executive Administrative Assistant

• Provided essential administrative support to both the President and the Office Manager of the

organization simultaneously.

• Efficiently maintained the Executives calendar providing support for both domestic and

international travel.

• Secured meetings for the executive, and board of directors members.

• Provided Logistical support for the executive officer for donor relations events.

• Maintained several different databases simultaneously.

• Provided correspondence between staff members and the executive director of the organization.

• Facilitated meetings, including meetings between highly prominent people.

• Created effective methods of corresponding with donors.

• Provided assistance in reconciling credit card statements.

• Experienced in checking references for interns, and future employees of the organization.

Liberty University-Office of Student Leadership (Non-Profit) 08/2010-05/2011

Lynchburg, VA 24502 United States

Resident Assistant

• Maintained student records of residents residing on residence hall.

• I provided administrative support to the Office of Student housing to verify residential numbers for

reports

• I wrote maintenance orders for building maintenance

• Supervised five hall leaders to ensure the safety and growth of students on the hall.

• Provided administrative support to the Resident Director.

• Attended weekly leadership meetings to implement new leadership tactics.

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