Customer Service/Medical Assistant/receptionist

Location:

Posted:

February 20, 2015

TAKIRA R. DOVER

Tel: 646-***-**** - Email: ***********@*****.***

Summary

Over 5 solid years of exceptional customer service to clients. Handled a

multiline phone system of over 150 calls per day in a fast paced business

environment. Extremely flexible, great work ethic and works well under

pressure. Strong passion for working in an environment that encourages

growth while displaying a willingness to learn.

Experience

Certified Medical Assistant (Dermatology), Sharon Fried, M.D. Englewood,

New Jersey - January 2008 - January 2013

. Served as first point of contact for clients, faculty & staff in the

office

. Collected a co-payment of over $200.00 on a daily basis from clients

for service rendered

. Customer service focused

. Collected and maintained detailed data including biological and

family history in order to provide the best medical care.

. Greeted patients, escorted them to exam rooms; ensured patients were

comfortable and met any special needs.

Certified Medical Assistant (Dermatology), Herbert Hochman, M.D. New York,

NY - February 2005 - August 2008

. Handled front desk reception; including answering a multi-line phone,

verifying insurance information, and ordering prescriptions.

. Assisted with planning and implementing extended office hours and

also help improve customer service production..

. Ordered supplies and stocked inventory in line with patient load;

ensured the necessary products and supplies were available at any

given time

. Actively managed vendor relationships on behalf of the physician.

Education

High school Diploma Hampton, VA

Mandl School of Allied Health New York, NY

Certified Medical Assistant Certificate September 2004