Shelly Battreall **** West E St.

North Platte, NE 69101

Phone: 308-***-****

acoegu@r.postjobfree.com

IT Help desk Technician

Tier 1 Help Lines ( Technical Support ( User Training ( Software/PC/LAN

Troubleshooting

. Professional with help desk experience providing software, hardware,

client/server and networking technical support.

. Proven success working in high-volume, Information Services department.

Demonstrated strengths in rapidly diagnosing, troubleshooting and

resolving client issues.

. Consistently praised for communicating effectively with both technical

and nontechnical users. Known for excellent problem-solving skills and

patience in dealing with frustrated users.

KEY SKILLS

Technical LAN Phone & Online User

Troubleshooting Connectivity Support Training/Support

Hardware Configurations Problem Client/Server Models Customer Service

Diagnosis Complaint

Software Installs Active Technical Writing Handling

Directory

TECHNOLOGY PROFICIENCIES

Software: MS Office (Word, Excel, Outlook, Access); instant messaging

software; Virtual Environment

Browsers: Internet Explorer, Firefox, Chrome, and Safari

Call-Tracking Liberum , SysAid

Tools:

Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems

Networking: LAN & VPN/Remote Connectivity, TCP/IP

Platforms: Windows

PROFESSIONAL EXPERIENCE

NoRTH pLATTE COMMUNITY COLLEGE - North Platte, NE

Help Desk Administrative Assistant, 2013 to Present

. Diagnose, troubleshoot and resolve a range of software, hardware and

connectivity issues. Excel in asking probing questions and researching,

analyzing and rectifying problems.

EDUCATION

Mid-Plains Community College - North Platte, NE

A.A.S PC Support/Networking Technology, Business Administration, and

Computer Information Management (CIM) 2010-2014

Graduation date May 9, 2014

Professional References Available on Request

Contact this candidate