Shelly Battreall **** West E St.
North Platte, NE 69101
IT Help desk Technician
Tier 1 Help Lines ( Technical Support ( User Training ( Software/PC/LAN
. Professional with help desk experience providing software, hardware,
client/server and networking technical support.
. Proven success working in high-volume, Information Services department.
Demonstrated strengths in rapidly diagnosing, troubleshooting and
resolving client issues.
. Consistently praised for communicating effectively with both technical
and nontechnical users. Known for excellent problem-solving skills and
patience in dealing with frustrated users.
Technical LAN Phone & Online User
Troubleshooting Connectivity Support Training/Support
Hardware Configurations Problem Client/Server Models Customer Service
Software Installs Active Technical Writing Handling
Software: MS Office (Word, Excel, Outlook, Access); instant messaging
software; Virtual Environment
Browsers: Internet Explorer, Firefox, Chrome, and Safari
Call-Tracking Liberum , SysAid
Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems
Networking: LAN & VPN/Remote Connectivity, TCP/IP
NoRTH pLATTE COMMUNITY COLLEGE - North Platte, NE
Help Desk Administrative Assistant, 2013 to Present
. Diagnose, troubleshoot and resolve a range of software, hardware and
connectivity issues. Excel in asking probing questions and researching,
analyzing and rectifying problems.
Mid-Plains Community College - North Platte, NE
A.A.S PC Support/Networking Technology, Business Administration, and
Computer Information Management (CIM) 2010-2014
Graduation date May 9, 2014
Professional References Available on Request