620 Adjuster License, 20 years Estimatics experience for State Farm

Carlos Tremols Profile

**** ** ** ***** ******* *20 Adjusters License

Miami, FL 33173 Completed the following ICAR courses: Structural,

Home: 305-***-**** Suspension, Electrical Drive Train & Mechanical, Body,

Next Generation Fiber Optics Next Generation, Safety

Cell: 305-***-**** Restraint Systems, Sensors Backup and Lane Change Systems

Fluent in English and Spanish

Ctremols@bellsouth Strong analytical skills and organization skills including

.net multitasking and prioritizing.

Ability to communicate clearly, professionally and

emphatically.

Excellent computer application knowledge including:

Accurint, ISO, Mitchell, ADP, Copart Link, Microsoft

Office, Outlook and Windows.

Employment

State Farm Mutual Automobile Insurance, Miami, FL

Claims Processor, 05/2012-01/2015

Processed property damage and bodily injury insurance

claims.

Responsibilities included but are not limited to: working

in a collaborative team environment handling a large volume

of claims, claim negotiations, insured and claimant

contacts, coverage analysis, estimate interpretation,

initial notices of loss, car rental management, vehicle

value analysis, indemnification and payments, and total

loss handling.

Processed all documents including: titles, estimates, photo

analysis, attorney letters of representation, and all

related legal documents.

Diligently investigated unrelated and/or prior damage

information to ensure accurate fraud analysis. Identified

possible NICB indicators for SIU referrals.

Used several external resources, such as vendors,

attorneys, and independent experts to assure proper

processing of claims.

Provided customers with remarkable service through

transactions that were quick, easy and seamless in a

personalized and caring matter.

Job shadowed in the PIP department

Coordinated and participated in special projects as

assigned.

Managed, organized and setup workspaces for General Auto

Claims Department to ensure seamless transitions and

uninterrupted work productivity.

Assisted in training new claims processors by advising how

to: read auto estimates, interpret photos and documents,

acquire the Florida 620 Adjusters License, request state

electronic fingerprinting, complete required courses and

general internal work flow trainings.

Auto Estimatics Inspector, 5/1994-04/2012

Prepare estimates for both repairable and non-repairable

vehicles in a mostly mobile, unsupervised work environment.

Conducted damage analysis, photo documentation, vehicle

value assessments, and structural damage assessments.

Participated in Catastrophe Teams in Texas and South

Florida following major hurricanes and hail storms to

assure prompt claims processing.

Negotiated fair repair costs with repair facilities

including dealerships and independent facilities to achieve

prompt claim resolution.

Managed the repair facility performance for timeliness and

repair quality.

Assess diminished value when necessary.

In addition to collision damage analysis: salt, fresh and

brackish water/flood damage, lightning strike damage,

partial and total theft damage, rollover, hail storm, wind

storm and determining if a loss is due to a defect or

recall.

Interval International, Miami, FL

Timeshare Trader, 05/1988-05/1994

Assisted customers in trading vacation properties for other

resorts or locations when desired.

Helped customers arrange leisure travel itineraries

including tours, excursions, snow skiing, diving and

related activities.

Assisted in arranging flights and/or car rental

reservations.

Assisted in resort assessments and current ratings after

having visited 20+ member resorts in Florida, North

Carolina, Quebec (Canada), New Orleans, Austria and

Colorado.

Education

Lorraine Travel School, Miami, FL

03/1988-04/1988, Vocational Travel Agent

International Fine Arts College, Miami, FL

09/1985-05/1986, Commercial Art

Miami Dade College, Miami, FL

09/1984-03/1985

St. Brendan High School, Miami, FL

Graduated 05/1984

References

References are available on request.

Contact this candidate