Administrator

STEVE LAWRENCE

**** ***** **** **** **** 678-***-****

Buford, Ga 30518 *******@*****.***

SUMMARY

An experienced Domino Administrator/Systems Administrator for 15+ years

with excellent troubleshooting skills and attention to detail. Recognized

for the ability to work with people of varying backgrounds/skills and to

work collaboratively to resolve issues and solve problems. A competent

professional with the desire to use all available learned knowledge to

improve situations and reduce overhead. Recognized by management as a

leader with the ability to think outside-the-box and resolve hard issues

with a focused approach to detail and procedure. Systems administration

skills include:

Microsoft Servers Microsoft Active Directory

Domino Server Administration Microsoft Exchange

Administration

VMWare Server Administration Technical Writing

Active Directory Lan/Wan/Firewall Administration

Administration

AntiVirus/Spam Excel VBA Development

IIS - Web/FTP User Management Administration

TECHNICAL SUMMARY

HARDWARE HP, IBM, Compaq Servers, Dell PowerEdge Servers,

Nokia Mobile Devices

SOFTWARE Microsoft Office 2000/2003/2007, VMWare ESX/ESXi,

VMWare View Director, ISCSI, Domino 4/5/7/8,

Symantec, Veritas, ArcServe, Exchange

2000/2003/2007

OPERATING SYSTEMS Windows NT, Windows 2000/2003/2008

LANGUAGES VBA for Excel, LotusScript

CERTIFICATIONS Lotus Notes, Domino

PROFESSIONAL EXPERIENCE

1

2 VENDORPASS - MCKESSON HEALTHCARE, Alpharetta, GA October 2013 -

Present

3

1 VMWare Support Administrator/ Technical Support Representative

Managed all support calls involving the McKesson DataCenter dealing with

VMware servers and workstations.

. Acted as Tier 1,2,3 support as first responder for all virtual support

tickets entered in the Remedy system.

. Lead a team of 3 members handling all VMWare View Director supports

issues working under the lead administrator.

. Raised their average satisfaction scores from 70-80% to 90-100% in 2

months and maintained for one year to present.

. Created daily performance reports to upper management providing

performance metric to upper management.

. By leading the team for support calls, the remaining team was allowed

to work on corporate migrations without interruptions and massive cost

reductions by reducing their downtime dealing with customer

resolutions.

. Achieved 100% individual satisfaction scores for 6 of the 11 months

and the team never fell below 80% in any month.

4

5 INCOMNA TECHNICAL RESOURCES - MCKESSON HEALTHCARE, Alpharetta, GA

October 2012 - June 2013

6

1 Systems Administrator/ Server Staging Engineer

Installed and setup servers for deployment to hospitals and medical centers

following strict guidelines.

. Upgraded hardware and software on VmWare ESX4, ESXi5, Linux Redhat

5.x, Windows 2003 and Windows 2008 servers.

. Performed server staging for production servers with all services and

configurations employed and tested.

. Reviewed and recommended modifications to staging documentation and

delivered to staging manager.

. Created VmWare ESX and ESXi OVA templates.

7

8 HUNTER TECHNICAL RESOURCES - WINTER CONSTRUCTION GROUP, Atlanta, GA

2011-2012

1 Technical Support / VMWare Lab Administrator / Domino Administrator /

Systems Administrator

Maintained server operations and office support while the IT manager was

off on maternity leave. Responsible for all server uptime, Active

Directoty adds and removals, Domino server administration, building access

secuirty.

. Supported office personnel and remote construction locations

including T1 hookups, VPN setup, Network Printer connectivity, remote

client connectivity, VMWare server administration and software

installation and troubleshooting.

. Followed company guidelines and corporate standards for software

compliance, hardware and software purchasing, hires and terminations,

building access security administration and server logging of

activities.

. Performed Domino security administration, user security, ACL

management, Lotus Notes Tier 1-2-3 support, certificate renewals.

. Was able to find design flaws and notated resolution work-arounds for

a custom designed scanning software used by HR and accounting

personnel.

9 NOKIA, Alpharetta, GA 2007-2011

1 Technical Writer / VMWare Lab Administrator / Domino Administrator /

Product Line Spcialist

Coordinated development team activities on engineering changes and

requirements in support of operations for Domino and Exchange servers in

order to improve customer satisfaction, software & hardware reliability,

and to reduce operating costs for Nokia. Tier 3 Software Engineer for IBM

Domino Debugging and Microsoft Exchange Active Sync. Domino Corporate

contact for America Software Engineering Team. Domino/Exchange Server

Administrator for Lab/Testing Network.

. Reviewed and analyzed break-fix documents for a website application

and wrote/revised content which conformed to corporate standards,

improved search capabilities and reduced escalation costs.

. Managed the training, documentation, and technical writing aspects for

support services supplied to the world client support teams ensuring

that we met our corporate guidelines for cost per call, controlled the

number of live calls and shifted support to online interactions.

. Functioning as Direct National Fortune 500 company contact, analyzed

and customized Domino server configurations to reduce operational

errors and software operation costs.

. As the Nokia Proto-type and Devices Supply Manager, ensured that

locations were supplied with hardware needed for Worldwide Support

Centers and Training Locations.

10 SIGMA SYSTEMS - BLUE CROSS, BLUE SHIELD OF SC, Columbia SC 2007

1 Senior Lotus Notes Administrator

Resolved data entry errors and performed development staging for weekly

system updates from the testing servers to the production environment.

CDI CONSULTING GROUP, - IBM

2006

Senior Domino Administrator

Performed Domain split on team of 10-20 Domino administrators working

remotely to move over 5000 databases from one Domino Domain to another one.

. Utilized Domino based tools including Team Studio, Power Tools and

Domino Developer to resolve hard-coding issues and fix program

development coding errors that arose from moving the databases to

another Domino Network. Completed work on time and met a critical

deadline which saved IBM millions of dollars in liquidation penalties.

TEK SYSTEMS - AHOLD CORPORATION, Atlanta, GA

2006

2

3 Senior Domino Administrator

Provided Support Server administration for 65 Notes Servers on a multi-

domain environment which interacted with 40,000+ users to troubleshoot and

resolve issues as Tier 1-2-3 and the advanced Domino administrator and

Blackberry Server technician. Maintained SPAM control as the primary

Barracuda Administrator on the SMTP Firewall. Responsible for server

upgrades and hardware replacement for servers in the NOC.

. Analyzed a mail system shutdown, identified a spam firewall

malfunction, modified mail routing functionality and returned system

to operational status. Met SLA standards, avoiding heavy non-

compliance costs and receiving recognition for rapid and expert

response.

. Acted as second in charge for Domino team and responsible for training

all lower Tier team members. Worked with IT manager to advance the

devision Domino knowledge to the current standards and eliminated the

need to spend thousands on training expeneses.

ETTAIN GROUP - PGA TOUR, Ponte Vedra, Beach, FL

2005-2006

Senior Domino Administrator

Senior Administrator supporting 22 Domino servers in a mixed Linux, NT,

2000/2003 environment running Domino Clusters and Microsoft OS Clusters.

Backup Network Engineer for 220+ servers running on IBM servers. Supported

more than 1500 users on 3 Domino domains and 26 Windows/Linux servers.

. Restored timely delivery of management email messages and reduced mail

management costs 25% by identifying the cause of delivery delays,

rebuilding 13 separate address books and transitioning mail flow back

to normal.

. Researched and setup a Blackberry Enterprise server on a Windows 2003

Domino server and reduced previous device downtime by 20-30%.

. Corrected errors in address books and recreated the Global and Mobile

Directory Catalogs while maintaining Directory Assistance.

TEK SYSTEMS - SEALED AIR CORPORATION, Greenville, SC

2004-2005

Senior Domino Administrator

Provided user administration for 9000 users and 30 Notes Servers on the

Global Security Team.

. Worked with division head to fix problems in a Notes ID database,

upgrading their computer systems with SAP, Notes and Remedy, improving

operations & procedures by reducing time per incident from days to

minutes.

. Developed scripts to interact between SQL and Notes to update ID

databases using LEI which resulted in advancing their single-sign-on

procedures saving them months of extra work and cost.

. Restructuring support techniques using new Notes 6.5.2 administration

methods for team which allowed the current support personnel to handle

lower administration tasks and not escalate and affect their support

SLA's.

BLACKBOX NETWORK SERVICES, Duluth, GA

2001-2004

IT Manager

Responsible for all IT operations at the BlackBox located in Duluth Ga

including Domino, AD, SQL, Tape Backup, IT budgets.

. Organized a full 2003 Domino to Exchange server migration to increase

performance, reliability and lower cost.

. Coordinated with CIO to automate mainframe data scripting for

operation cost reductions.

. Performed a Domino to Exchange Migration to improve operations and

improve morale.

PREVIOUS PROFESSIONAL EXPERIENCE

E-STRATEGIA CONSULTING GROUP, Lotus Notes Domino & Network Administrator

ASTENJOHNSON, Lotus Notes Coordinator, Administrator, Developer & Technical

Support

Lotus/IBM, Lotus Suite Support Technician, Lotus Script Support

EDUCATION

Bachelor of Computer Science, Georgia State University, Atlanta, GA

(Expected completion 2016)

Associate of Arts, Vocal Performance, Darton, GA, Albany, GA

COMPUTER CERIFICATIONS

Lotus Domino Administration 5 CLS Lotus Software Development, 2003

Georgia

Lotus Domino Development 5 CLS Lotus Software Development, 2003

Georgia

IBM Certified Systems Administrator CLP IBM Software Group, Florida 2005

6/6.5

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