Customer Service Manager
Resume:
Laurel, De *****
***********@*****.***
Orleana Bland
OBJECTIVE Seeking a position where I can contribute my management and customer service skills to
empower those assets at your company.
EDUCATION Delaware Technical Community College 2014- Present
Associate of Applied Science in Business with a concentration in Accounting, May 2016 (to be
conferred)
Special Courses
• Accounting I – entire accounting cycle, FIFO, LIFO, Depreciation
Delaware State University- 2012-2013
GUEST SERVICE DEPARTMENT MANAGER, MCDONALDS (BRIDGEVILLE, DE
EXPERIENCE
19933)
August 2010- Present
• Count and distribute money to crew members’ change drawers
• Monitor and verify contents of safe
• Plan promotional offers and supervise crew to increase guest count and sales
DELI ASSOCIATE, FOOD LION (BRIDGEVILLE, DE 19933)
May 2013-August 2013
• Sliced lunch meat and fried breaded product to distribute to customers
• Communicated with customers to accommodate special orders
• Followed cleanliness procedures to meet ECOLAB standards
SKILLS Computer Skills
• Microsoft Word, PowerPoint, and Excel
Customer Service
• Effectively communicate both verbally and in writing with co-workers and customers
• Able to handle customer complaints and offer resolutions
• Competent with addressing and satisfying customers’ wants and needs
CERTIFICATION ServSafe Certification- McDonald’s
S
Manager Certification- McDonald’s
Dale Carnegie Public Speaking Certification
Page 2
Contact this candidate