Customer Service Help Desk
Resume:
Shahab Nikpeyman
***********@*****.***
Raleigh, NC 27615
Objective
To obtain a position as IT Support Technician utilizing computer knowledge,
organizational abilities, customer service skills, and business experience.
Education
Associate of Science, Wake Technical Community College 8/2013-Present
Associate of Science, Information Communication Technology 05/2013
Iran- Bahar College
Software and Network Skills
Networks: Install, Update, Upgrade, Test and Repair LAN and Wireless
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Networks, Routers, Hubs, Switches. Monitoring and Control System, Repair
Desktop with Remote control, Check Point Firewall, New End User Account
and Access to Data, Wireless Networking for most of windows, Install and
upgrade Servers, Remote Server manager, Remote Access Fault Diagnosis,
Active directory.
System Support: Disaster Recovery, Trouble and Help Desk management, System
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Upgrade, System Analysis, Desktop Support, Installing and Upgrading system,
Technical Support.
Software: Install, Update, Test and work with popular software for PC and
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Laptops. Ease us Partition Drive, Adobe Photoshop, Microsoft Office (Word,
Excel, Power Point)
Platform: Install, Update, Format Disk, Upgrade system, Repair and
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Troubleshooting Windows (95, 98, ME, 2000, XP, Vista, 7 and 8).
Smart Security and Anti-Virus: Install Update, Repair and Troubleshooting, Test
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Detect and Remove viruses, Trojan, worms etc.
Summary of Experience
Experience with most of the popular software technologies: Adobe Dream Viewer,
VM Work Machine etc.
Knowledge of networking concepts: Network Security, User Support.
Excellent time management, able to meet deadline and great teamwork.
Extensive experience and troubleshooting and resolving software system and
Network issues: Trouble desk management, Software Diagnostics and Support
Networks.
Experienced Repairing, Installing and Updating Smartphones IPhones, Android,
Windows phone.
Familiar with the following protocols: TCP/IP, POP3, VPN, Proxy, PPP, HTTP etc.
Familiar with these Languages: C++, HTML, JavaScript etc.
Shahab Nikpeyman
***********@*****.***
1005 Hunting Ridge Rd, Apt G.
Raleigh, NC 27615
Work Experience
Self Employed. Raleigh, NC 01/2014-Present
Help Desk Support and IT Analysis
Troubleshooting Windows Seven and Eight for small office and personal
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business.
• Help Desk management and Desktop Support.
• Repair Desktop with Remote control and Control Systems.
• Installing networks, System Upgrade, Technical Support.
Nasco Roofing and Construction CO. Youngstown, OH 05/2013-12/2013
System Support and Help Desk Support
Installed, Updated, Repaired and Troubleshooting Windows Seven and Eight.
•
• Tested, Detected and Removed viruses, Trojan, worms etc.
• Microsoft Office 2010 and 2013. (Outlook, Excel, Word, Power Point.
Active Directory Windows Server 2003, 2008 and 2010.
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Troubleshoot and Help Desk management, Desktop Support.
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Monitored and Control System, Repair Desktop with Remote control.
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Mashhad Telecommunication Company (Iran) 06/2009 to 04/2013
IT Analysis and System Support
Supported internal or external clients with hardware and software needs. Used
many custom programs, research solutions as needed, updated databases, and
managed ticket queues. Fast paced environment requiring timely and professional
communication.
Supported:
Installed, Updated and Supported Windows XP, Vista, Seven and Eight.
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Microsoft Office 2010 and 2013. (Outlook, Excel, Word, Power Point).
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Network: Installed LAN and Wireless Networks, Routers, Hubs, and
•
Switches, VPN, Proxy and IP Phones. Remote Desktop control. New End
User Account and Access to Data, Check Point Firewall, Installed and
upgraded Servers, Remote Server manager, Remote Access Fault Diagnosis.
Active Directory Windows Server 2003, 2008 and 2010.
•
Shahab Nikpeyman
***********@*****.***
1005 Hunting Ridge Rd, Apt G.
Raleigh, NC 27615
• System Supported: Troubleshoot and Help Desk management, Desktop
Support, Repaired Desktop with Remote control.
Contact this candidate