IT Professional
Resume:
Thomas D. Klemens
New Brighton, PA 15066
*******@*****.***
OBJECTIVE
To secure a position in an organization that offers challenge and opportunity for my career development and at
the same time serve the organization to the best of my capabilities.
EDUCATION
The Pennsylvania State University
B.S. Degree in Information Sciences and Technology May 2014
GPA: 3.18
RELEVANT SKILLS
Microsoft - Office, PowerPoint, Excel, SQL Server, Access, Visio, Project, Publisher
Languages - Java, C++, C#, HTML, XML, SQL
Communications and Writing - Technical Writing, Customer Service, Tactical Reporting
SKILLS
Integration - Data Warehousing, ETL, Deep Freeze, SSDT
Development - Eclipse, Application Development
Troubleshooting - Windows, Linux,
Usability - Hierarchical Task Analysis, GOMS, HCI
EXPERIENCE
Synergy/Aethon Robinson, PA
Help Desk Jan - Feb 2015
Supported Linux Operating Systems
Remotely supported clients and robots
Provided troubleshooting on client’s equipment
Used Helios to track incident and problem tickets regarding monitored equipment
MGSoft-net Beaver, PA
Technician Intern June - Sept 2013
Documented work completed for clients
Performed support for Windows computers
Trained clients
Removed viruses from infected computers
Reviewed computer security
New Brighton Area School District New Brighton, PA
IT Assistant May - Sept 2010
Cloned computers within the school district
Installed networking and laboratory equipment
Configured computers and ensured optimal functioning software
Kmart Rochester, PA
Electronics and Hard Lines Specialist Aug 2012 - Dec 2014
Greeted and assisted customers with questions and sales support
Maintained store appearance and stock levels
VOLUNTEER EXPERIENCE
Otakorp Baltimore, MD
Badging and Accountability July 2011 - Present
Created and distributed staff badges
Managed staff time logging
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