Customer Service Representative

Elizabeth Johnson

Customer Service Representative

**** ********* ***** - *******, ** 30106

************@*****.*** - 678-***-****

I am seeking a Customer Service Position, where I can grow with the company and create a career, become

proficient in multiple areas with progressive training, and use my skills to display my competency.

WORK EXPERIENCE

Data Entry Clerk (Assignment)

Randstad Staffing (Infomart) - Marietta, GA - June 2014 to November 2014

Responsibilities:

•Enter criminal background information for employment screening.

•Handle SPI for clients.

•Utilize Microsoft Office Suite

•Fax, Email and outbound calls to court recorders, as well as online court recorder record search.

•100% data accuracy typing 70 wpm.

Business Development Representative (Assignment)

Randstad Staffing (Niche Cubed (N3)) - Atlanta, GA - February 2014 to May 2014

Responsibilities

• Make 100+ outbound calls daily

• Work daily with Microsoft Office365 Suite.

• Inform clients on Microsoft Information and Events.

• Gather research on campaign to ensure success for the company's growth.

•Accurate data entry of contact information into ACT! Database Manager

• Maintain call logs daily and create reporting worksheets

• Organize team meetings

Accomplishments:

•Achieved the highest registration numbers across the board for all events compared to all others working on

the project.

•Structured team for orgnization.

Inbound Call Center Customer Service Representative

Alorica - Kennesaw, GA - August 2013 to January 2014

Responsibilities

•Answer 100+ inbound calls daily for customers

•Resolving all concerns associated with the accounts.

•Order new equipment associated with account, consolidate and merge accounts, access credit history for

clients

•Explain company policies and procedures with clients.

Accomplishments:

•Survey driven job, never failed a survey. •Dually trained to complete basic customer care functions, as well

as a specialty process

Cashier

Home Depot - Decatur, GA - February 2011 to June 2011

Responsibilies:

•Tend cash

•Provide above and beyond expected level of customer service

• Advise on products and product location, rf scanning, minimal stocking, janitorial duties, etc.

Administrative Assistant

Guttaville Music Entertainment - Tallahassee, FL - March 2008 to November 2010

Responsibilities:

• Oversee front office operations and provide impeccable customer service

• Build clientele supported by 60% referral businesses

• Develop and implement strategic marketing plan for businesses

• Create special promotions, write, design and print and outdoor advertising

• Coordinate all media buying

• Proficient use of Microsoft Office Suite, as well as trial use of Adobe Photoshop, Adobe Acrobat, and other

standard interoffice software.

Volunteer/Floater/Head Teacher/Temporary Hire

ALL Stars Day School - Tallahassee, FL - September 2001 to March 2008

Responsibilities:

(Note:Began as a volunteer, moved from part time to full time position.)Able to be placed in a position with no

supervision, with possibility of advancement.

• Answered phones, greeted clients

• Watched children

•Create lesson plans, parent paticipation programs, and field trips.

•Assisted in general office duties.

Temporary Worker

Bethel AME Church - August 2004 to March 2006

• Maintained incoming calls of a growing company • Basic filing, computer filing and clerical work

Bethel AME Church

Front Office clerk

• Maintain good standing with existing and consistent consumer clients

• Type, file, maintain accounting, answer phones and greeting clients.

SKILLS

Data Entry, Call Center, Administrative, Clerical, Typing, Answering Phones, Customer Service

Contact this candidate