OBJECT I V E

I seek opportunities to better myself and strive to push myself to my own boundaries and further my professional

development.

I look to achieve my goals, meet my deadlines, and bring my personal brand of energy and creativity in every project I

take on.

Q UAL I F ICAT IONS

Extensive Computer Literacy with Windows OS

Long and Successful Customer Service History

Understands a Call Center atmosphere and expectations

Easily adapts to changes in work place

10 Years Customer Service Experience

10 Years Retail Experience

10 Years Sales Experience

5 Years Inbound Call experience with Current or Potential Customers

5 Years Outbound Call experience with Current Customers

3 Years Work at Home Call Center Senior Agent

Enthusiastic about Organizing and Maintaining Inventory

Great focus on attention to detail

W ORK H IS TORY

2003 to 2006, Team Member, Hollywood Video

Organization and Customer Service Representative

2005 to 2006, Team Member, Barnes and Noble

Music Department, Managed opening the department, processing shipment orders

2006 to 2007, Call Center Representative, Wells Fargo

Handled delicate, and confidential information associated with

customer’s banking information, responsible for upselling

additional products.

2007 to 2011, Senior Game Advisor, GameStop

Supervising and Training Team Members. Management, processing orders, .

2011 to Current, Senior Agent/ Resolution Supervisor, ALW Sourcing / Sprint

Assist customers with billing concerns, assist training new agents and answering

Questions from current agents, taking over escalated calls.

Troubleshooting devices across a wide range of different manufacturers.

E D UCAT IO N

Graduated High School at North Pointe Preparatory 2006

Completed some college while enrolled at Rio Salado 2008 to 2011

R E FE RE NCES

Jessica Wright, Store Manager : GameStop, Hollywood Video

602-***-****

Brian Hunter, Store Manager : GameStop

602-***-****

Peter Perez, Assistant Manager : GameStop

602-***-****

Cameryn J Holman

LANGUAGES

English (Fluent)

German (Partial/Learning)

A CCRE D I TAT ION

Graduated High school at North Pointe Preparatory as Vice President of Student Council

Over 50 hours of College credit from Glendale Community College and Rio Salado College working towards an

English and Fine Arts Degree.

A WARDS R ECE I V E D

Most Creative Writer 2006 at North Pointe Preparatory

Best Overall Customer Service 2008 at GameStop

Most Improved Sales 2009 at GameStop

Only 1 of 2 Stores to have 100% Customer Experience in Customer Surveys through the year of 2010

Handle Time Award from ALW Sourcing 2012 for keeping Average Handle Time within metrics for the entire year.

I N TER ESTS A CT I V I T I ES

A ND

Reading, Writing, Rock Climbing, Hiking

H OBB I ES

Collaging and Writing Short Stories

V OLU N T EER E XPER I E NCE

Community Service during High School as a part of Student Council.

C OM PU TER SK I L LS

6 Years of Typing Classes

Types at 90 words per minute at 97% accuracy

Very familiar with Windows operating systems from Win95 to Windows 7

Built Custom PC

15449 N 25th Ave

Phoenix, Arizona

Home Phone: 602-***-****

E-mail: acodwy@r.postjobfree.com

Cameryn

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