Customer Resolution Supervisor.
Resume:
OBJECT I V E
I seek opportunities to better myself and strive to push myself to my own boundaries and further my professional
development.
I look to achieve my goals, meet my deadlines, and bring my personal brand of energy and creativity in every project I
take on.
Q UAL I F ICAT IONS
Extensive Computer Literacy with Windows OS
Long and Successful Customer Service History
Understands a Call Center atmosphere and expectations
Easily adapts to changes in work place
10 Years Customer Service Experience
10 Years Retail Experience
10 Years Sales Experience
5 Years Inbound Call experience with Current or Potential Customers
5 Years Outbound Call experience with Current Customers
3 Years Work at Home Call Center Senior Agent
Enthusiastic about Organizing and Maintaining Inventory
Great focus on attention to detail
W ORK H IS TORY
2003 to 2006, Team Member, Hollywood Video
Organization and Customer Service Representative
2005 to 2006, Team Member, Barnes and Noble
Music Department, Managed opening the department, processing shipment orders
2006 to 2007, Call Center Representative, Wells Fargo
Handled delicate, and confidential information associated with
customer’s banking information, responsible for upselling
additional products.
2007 to 2011, Senior Game Advisor, GameStop
Supervising and Training Team Members. Management, processing orders, .
2011 to Current, Senior Agent/ Resolution Supervisor, ALW Sourcing / Sprint
Assist customers with billing concerns, assist training new agents and answering
Questions from current agents, taking over escalated calls.
Troubleshooting devices across a wide range of different manufacturers.
E D UCAT IO N
Graduated High School at North Pointe Preparatory 2006
Completed some college while enrolled at Rio Salado 2008 to 2011
R E FE RE NCES
Jessica Wright, Store Manager : GameStop, Hollywood Video
Brian Hunter, Store Manager : GameStop
Peter Perez, Assistant Manager : GameStop
Cameryn J Holman
LANGUAGES
English (Fluent)
German (Partial/Learning)
A CCRE D I TAT ION
Graduated High school at North Pointe Preparatory as Vice President of Student Council
Over 50 hours of College credit from Glendale Community College and Rio Salado College working towards an
English and Fine Arts Degree.
A WARDS R ECE I V E D
Most Creative Writer 2006 at North Pointe Preparatory
Best Overall Customer Service 2008 at GameStop
Most Improved Sales 2009 at GameStop
Only 1 of 2 Stores to have 100% Customer Experience in Customer Surveys through the year of 2010
Handle Time Award from ALW Sourcing 2012 for keeping Average Handle Time within metrics for the entire year.
I N TER ESTS A CT I V I T I ES
A ND
Reading, Writing, Rock Climbing, Hiking
H OBB I ES
Collaging and Writing Short Stories
V OLU N T EER E XPER I E NCE
Community Service during High School as a part of Student Council.
C OM PU TER SK I L LS
6 Years of Typing Classes
Types at 90 words per minute at 97% accuracy
Very familiar with Windows operating systems from Win95 to Windows 7
Built Custom PC
15449 N 25th Ave
Phoenix, Arizona
Home Phone: 602-***-****
E-mail: *********@*****.***
Cameryn
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