QA Analyst

JUSTIN MITCHELL

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HENRICO, VA *3294

804-***-****

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OBJECTIVE:

TO WORK IN AN INTERDISCIPLINARY AND CHALLENGING ENVIRONMENT THAT INCORPORATES TECHNICAL ABILITY AND

LEADERSHIP, WHERE I CAN CONTINUE TO DEVELOP MY SKILLS AS A WORKING PROFESSIONAL.

EXPERIENCE:

■ 1 YEAR OF IT TESTING AND SUPPORT, COORDINATING MULTIPLE TEAMS AND BACK END NETWORKS TO ENSURE

FUNCTIONALITY OF DIGITAL WALLET AND OTHER MOBILE APPLICATIONS.

■ OVER 9 YEARS OF CUSTOMER SERVICE TRAINING AND EXPERIENCE IN MANY DIFFERENT BUSINESS SETTINGS,

FROM RETAIL AND FOODSERVICE TO CALL CENTER DISPATCH AND SPECIALIZED SALES.

■ EXPERIENCE IN MANAGEMENT OVERSEEING MULTIPLE EMPLOYEES, WRITING SCHEDULES, COMPILING DAILY

FINANCIAL REPORTS, AND MONTHLY REPORTS.

■ COMFORTABLE IN COMMUNICATION AND ORGANIZATION IN A BUSINESS SETTING, WITH FOCUS ON TIME

MANAGEMENT AND EFFICIENCY.

■ MS WORD AND EXCEL EXPERIENCE, WITH SOME EXPERIENCE IN DIGITAL IMAGING AND PHOTO MANIPULATION AS

WELL. COMFORTABLE WITH APPLE, WINDOWS, AND LINUX SYSTEMS, WITH A SHARP MIND FOR LEARNING NEW

SYSTEMS AND PROTOCOLS.

EMPLOYMENT:

■ ICONMA, RICHMOND, VA

CAPITAL ONE FINANCIAL - TESTING SPECIALIST FEB 2014 - FEB 2015

■ THE MELTING POT, RICHMOND, VA

FRONT OF HOUSE, OCTOBER 2011 - APRIL 2013

■ CABLEVIEW COMMUNICATIONS, RICHMOND, VA

DISPATCH/CUSTOMER SERVICE LINE, JANUARY 2011 - JUNE 2011

■ UPPY’S BP, RICHMOND, VA

ASSISTANT MANAGER, SEPTEMBER 2009 - AUGUST 2010

■ GROOVIN’ GOURMET CATERING, RICHMOND, VA

PREP CHEF, SEPTEMBER 2008 - MARCH 2009

■ CAPITAL ALE HOUSE, RICHMOND, VA

LINE COOK, MARCH 2008 - SEPTEMBER 2008

■ CMB CONSTRUCTION LLC, RICHMOND, VA

CO-OWNER/OPERATOR, JUNE 2006 - JANUARY 2008

EDUCATION:

■ DOUGLAS SOUTHALL FREEMAN HS, CLASS OF 2003.

■ J. SARGEANT REYNOLDS COMMUNITY COLLEGE, 1 YEAR ATTENDED: 2009-2010

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