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Customer Service Manager

Phoenix, AZ
February 19, 2015

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Jon Anthony Smalanskas

***** ******* ******

San Diego, CA. 92128

(Will be relocating to Phoenix 02/21/15)

Phone: 940-***-****



St. Bernard High School, ‘95

University of North Texas, Psychology ’99

Work Experience

Wal-Mart Distribution Center - Sanger, TX. 940-***-****

Lift Driver - Reserve/Stock/Replenish & Order filler - Non Conveyable, July'09-Sept'14

- Ensure freight quality, maintain merchandise supply, manage freight flow, organize

warehouse, fill store orders, maintain freight inventory, and provide basic maintenance to


- Use of RF scanners, Voice Directed Systems, as well as other computer systems.

- Licensed to drive and train on the following Crown lifts - RR, PE, SP, and PC.

JR Moving & Logistics Inc.– Corinth, TX. 940-***-****

Owner/Operator of Interstate Household Goods Relocation Company, July’06-June'09

Driver, Mover, Customer Service, Accounting, Vehicle Maintenance, DOT & FMCSA


compliance…All around business operations.

Anderson’s Furniture - Carrolton, TX. 972-***-****

Asst. Warehouse Manager, Sept’02-Oct’03 & May’04-July’06

Conducted all logistics activities including scheduling routes and drivers, DOT &


OSHA regulations and compliance, fleet maintenance, logistics plan development

and communication and equipment maintenance.

Monitored shipping/receiving.


Assisted with the inventory/cycle count process.


Supervised subordinate personnel including: hiring, determining workload and


delegating assignments, training, monitoring and evaluating performance, and

initiating corrective or disciplinary actions.

Pepsi Bottling Group – San Diego, CA. 1-800-***-****

Merchandiser, Dec’03-May’04

Merchandise store shelving, coolers and displays with Pepsi products in assigned



Utilize point of purchase in each account.


Keep back room stock in neat and orderly condition.


Communicate sales results to store and Pepsi management.


Build customer relationships at store level.


Belcan Services/Worldcom - Richardson, TX. 972-***-****

Technical Engineer/Project Mgr., 2000-2002

Assemble/Configure/Test routers, switches, modems for customer premises.


Software installment, configuration, order processing, installation, shipping and


tracking of equipment.

Worked with CISCO, Visuals, CDI, Robotics, Newbridge, and Paradyne.


Project manager for contracts with Social Security Administration & Food & Drug




Mark Kimberley (Wal-Mart, Area Manager) 903-***-****


Mark Foster (Wal-Mart, Area Manager) 940-***-****


Rob Henderson (JR Moving & Logistics - Business partner) 214-***-****


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