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Customer Service Manager

Location:
Spring Hill, KS
Posted:
February 20, 2015

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Resume:

KEVIN KENNISON

***** *. *** ****. ****** Hill, Kansas 66083 913-***-**** acodrk@r.postjobfree.com

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PRINTING MANAGEMENT PROFESSIONAL / GRAPHICS SERVICES / PREPRESS WORKFLOW DESIGN

A highly accomplished and driven printing management professional with extensive experience in printing operations,

Leverages detailed knowledge of pre press operations, graphics creation, equipment, production. Managed the successful

implementation of systems, process improvements utilizing lean manufacturing principles within the production process.

Served as a dedicated team leader standardizing processes and procedures at multiple facilities.

SPECIALTIES

Production Management

Process Improvement

Project Management

Lithographic Printing

Flexographic Printing

Color Management

Desktop Publishing

Workflow Design

Digital Plate Making

EXPERIENCE

NATIONAL ENVELOPE, Lenexa, Kansas

Production Manager/Graphics & Printing 2002 Present

Lead overall graphics strategy and execution to develop an in house prepress service bureau, which included improving the overall customer

experience through improved processes for the graphics creation department, customer interface tools development, key performance indicator

implementation and management. Hired and directed a team of 10 graphic artists responsible for processing 2,600 graphics tickets monthly.

Managed a wide web flexographic roll to roll press department with 7 employees.

Led and managed the graphic operations for NEC’s 18 facilities generating 700+ approved art jobs per week with an departmental

error rate less than 0.75%.

Developed and implemented new workflow solutions and applications for internal graphics systems.

Hired and managed 10 graphic artists and coordinated all printed material within the producing divisions of NEOP CO for quality and

on time delivery.

Coordinated the development and implementation of a new web based graphics ticketing system using a third party systems provider.

Developed and executed a training for all customer service representatives within the company on the graphics ticketing system.

Developed fundamental printing knowledge training program and trained all customer service representatives.

Served as project manager to standardize printing practices, processes and procedures to optimize performance and costs for all 8

production facilities.

Developed and maintained six sigma practices and philosophies within the graphics and printing departments throughout the company

Created metrics to track performance of the graphics department and printing processes, to insure quality standards are being achieved.

Kevin Kennison, Page 2

ADDITIONAL EXPERIENCE

MATTHEWS INTERNATIONAL – PRESS READY PLATE, Kansas City, Missouri

Systems Administrator/Production Manager/Graphics 2001 2002

Responsibilities include the installation and training of new software programs and assisting in recommendations for electronic equipment

upgrades such as desktop publishing programs and equipment, network file servers and administrative office computer equipment. Perform

electronic file assembly for flexographic and lithographic printing using Artpro/PCC systems as well as Quark, Illustrator, Adobe and other

various graphic programs on both Macintosh and PC platforms.

ART LITHOCRAFT, INC., Kansas City, Missouri

Systems Operator 1997 2001

Responsible for electronic assembly of files for flexographic and lithographic printing. Troubleshoot files for Creo direct to plate system. Step

and repeat for flexographic and lithographic printing in Artpro/PCC systems. Troubleshoot hardware and software ensuring optimal

performance on both Macintosh and PC platforms.

HENRY WURST, INC., Kansas City, Missouri

Scanner Operator 1996 1997

Responsible for scanning and page assembly in Quark Xpress. Duties included output of electronic files to image setter and correction of files

in various graphics programs as necessary.

THE CLARINDA CO., Clarinda, Iowa

Production Manager 1994 1996

Managed 30+ employees in the composition department of college textbooks. This included direct responsibility for all stages of production.

These stages started with the introduction of manuscripts to the markup department, proceeding to composition, proofreading and printing.

Worked directly with the customer service manager to ensure scheduling deadlines were met and shipments were handled both timely and

accurately. Managed and coordinated a plant operating 3 shifts. Responsibilities included the organization and implementation of training

programs along with equipment recommendations and purchases.

AFFORDABLE PRINTING, Kansas City, Missouri

Production Manager 1989 1993

Responsibilities included management of production processes up to and including lithographic plating, printing, and customer service.

Responsible for working within budgetary constraints while retaining profit margins. Managed 15+ employees.

TREASURE CHEST ADVERTISING, INC., Lenexa, Kansas

Shift Supervisor 1984 1989

Responsibilities included all aspects of production preparation within the pre press department for web printing. These responsibilities included

plate making, film stripping, proofing, and camera. Directly responsible for all press checks on all printed material to ensure accuracy of color

and registration. Also responsible for the supervision and performance of 6 employees.

EDUCATION & TRAINING

Kevin Kennison, Page 3

New Horizons C.L.C. of Kansas City Microsoft Windows NT MCSE+I Certification, 2000

New Horizons C.L.C. of Kansas City A+ Certification 1999

Tech Wyze, Inc. Apple Certified Macintosh Technician (ACMT) Certification, Hardware and Software 1998.

American Research Group – 1997 Computer Networking

Fred Pryor Seminars – Business Management 1986

TECHNICAL SKILLS

Presses - Man-Roland 32x40 Litho Press, Cerutti 8 color flexo Press, Multilith Presses, Heidelberg Speed Master 6 color,

Operating Systems – Macintosh, Microsoft Windows, Microsoft Windows NT 4.0, and UNIX

MS Excel, PowerPoint

PROFESSIONAL AFFILIATIONS & AWARDS

Flexographic Pre Press Plate makers Association (FPPA)

Flexographic Technical Association

Group of Prepress, Print & Color Management Professionals

Midwest Flexo Association

AWARDS

2006 Bronze FTA award for uncoated line work.

2008 Gold, Silver and Bronze FTA awards for uncoated process.

2008 FTA Special Achievement award was won for process printing

2008 silver FTA award won for uncoated screen

2010 Silver FTA award won for uncoated line work



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