Technician Software

**** ******** *** ****: 765-***-****

Ft. Wayne, IN, 46805 E-mail:

******************@*****.**

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Stephen C. Buck

Objective To further my career in I.T. while pursuing a

company that values it's employees and emphasizes

growth within the field of I.T.

Experience April 2011- Current University of Saint

Francis Fort Wayne, IN

Helpdesk Analyst/Desktop Technician

Provide troubleshooting support using Remote tools

or face to face

Updating and monitoring ticketing system (Zendesk)

Installing & Updating software, Virus Removal,

Printer support

Use of A.D. for resetting passwords & locked

accounts

Data Management and Backup

PC configuration & re-imaging

Creating Mac images and deploying via DeployStudio

Creating iPad images via Apple Configurator

Some SCCM 2007 & 2012 experience

October 2010- April 2011 eGenuity Software

Company Monroe, IN

Software Support Technician

Provide troubleshooting support using Remote tools

Keeping up to date with Tech Logs

Installing custom software and updating to new

releases

Setting up peripherals (Printers, Fingerprint

Readers, Pin Pads

PC configuration

August 2010- October 2010 Brooksource Technologies

Fort Wayne, IN

Desktop Technician (Lutheran Hospital Contractor)

Standardized Desktop Imaging Project using SCCM

over Network

Bios configuring, Name & Domain changing

Re-deploying pc's (40 per day) to patient rooms and

nursing stations

Installing and testing custom software

Cable management, Documentation of changes

Working individually and also part of a team

October 2009- May 2010 Brotherhood Mutual Insurance

Fort Wayne, IN

Helpdesk Analyst/Tech Support Intern

Answer phone & troubleshoot hardware/software

problems

Documentation of Tech Logs

New PC and Printer deployment w/OS upgrades

Training with new software.

Education 1998-2002 Purdue University West Lafayette, IN

Physical Education and Coaching Major

Certified to coach Level 1 USA Track & Field

3.0 GPA

Jan. 2009- May 2010 Ivy Tech

Fort Wayne, IN

Associate of Applied Science & Technical

Certificate

I.T. & Networking degree

3.25 GPA

Certifications A+, Network +, Authorized Lenovo Warranty

Specialist

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