MICHAEL R. MURPHY
Fifteen (plus) years progressive experience in the Computer & Electronic fields.
Demonstrated proficiency in the areas of Troubleshooting, Problem Determination & Resolution.
Excellent writing, time management & communication skills, with attention to details.
Accomplished in the areas of project management, personnel supervision and scheduling.
CompTIA A+ Certified Computer Technician, CompTIA Network+ Certified Professional
IBM, HP, Compaq, Xerox, Tektronix, Lexmark, & OkiData OEM Hardware and/or Printer Certifications
Extron Electronics Certified AV Associate
VTS Medical Systems Audio-Visual Integration
Operating Systems: Windows 8, 7, XP, 2000 Pro, NT, 95/98 & MS-DOS.
Hardware: Installation, configuration and repair of Desktops, Laptops, Tablets & peripheral devices.
Printers: Extensive experience with printer configuration & repair.
Applications: Microsoft Office, Norton and McAfee AntiVirus, Remedy Service Management & others.
Networking: LAN/WAN; Installing and configuring Ethernet, TCP/IP, Print server, Network cabling.
Other: Telephone installation & repair, cable television installation, small machine repair.
Memorial Sloan Kettering Cancer Center, New York, NY January 2008 - February 2015
Client Technologies Specialist: Performed troubleshooting, maintenance & repair of surgical Audio-
Visual equipment and Computers, Laptops, Peripherals & Printers in a sterile, surgical environment.
Assisted users with network & desktop software applications. Prepared and maintained extensive site
surveys & equipment inventories. Completed several operating room upgrades and AV integrations within
tight time and budget constraints.
Information Systems Consultant: (to MSKCC) September 2002 - January 2008
Performed troubleshooting, maintenance & repair of Computers, Laptops, Peripherals, Printers and
Wireless Medical Carts. Installed and configured hardware & software. Assisted users with network &
desktop software applications. Successfully rolled out over 110 wireless medical PC carts.
PNG Computers, Staten Island, NY January 2000 – March 2002
Technician: Built, repaired & maintained PC’s, Laptops, Peripherals & Printers. Installed and configured
hardware & software. Performed site surveys. Installed network cabling & set up networks. Work
performed both in-shop & at customer locations. Assisted users with network & desktop software
applications. Provided telephone support. Initiated a time-saving trouble ticket system.
Tevco, INC., South Plainfield, NJ January 1998 – January 2000
Technician: Repaired & maintained PC’s, Laptops, Peripherals and Printers. Installed & configured
hardware & software. Installed network cabling, hubs, racks & network cards. Phone and Desktop
support. Directed a system-wide 10/100 Ethernet network upgrade.
PC Age Career Institute, Edison, NJ - Network Engineering Diploma May 1999 - April 2000
DeVry Technical Institute, N. Brunswick, NJ - Electronics Technician Diploma Oct. 1995 - Oct. 1997
College of Staten Island, Staten Island, NY - A.A. Degree, Liberal Arts Sept. 1986 - June 1989