Customer Service Technician

MICHAEL R. MURPHY

** ******** ******* ****** ******, NY 10305 718-***-**** ******@*******.***

QUALIFICATIONS

Fifteen (plus) years progressive experience in the Computer & Electronic fields.

Demonstrated proficiency in the areas of Troubleshooting, Problem Determination & Resolution.

Excellent writing, time management & communication skills, with attention to details.

Accomplished in the areas of project management, personnel supervision and scheduling.

PROFESSIONAL CERTIFICATIONS

CompTIA A+ Certified Computer Technician, CompTIA Network+ Certified Professional

IBM, HP, Compaq, Xerox, Tektronix, Lexmark, & OkiData OEM Hardware and/or Printer Certifications

Extron Electronics Certified AV Associate

VTS Medical Systems Audio-Visual Integration

TECHNICAL SKILLS

Operating Systems: Windows 8, 7, XP, 2000 Pro, NT, 95/98 & MS-DOS.

Hardware: Installation, configuration and repair of Desktops, Laptops, Tablets & peripheral devices.

Printers: Extensive experience with printer configuration & repair.

Applications: Microsoft Office, Norton and McAfee AntiVirus, Remedy Service Management & others.

Networking: LAN/WAN; Installing and configuring Ethernet, TCP/IP, Print server, Network cabling.

Other: Telephone installation & repair, cable television installation, small machine repair.

EXPERIENCE

Memorial Sloan Kettering Cancer Center, New York, NY January 2008 - February 2015

Client Technologies Specialist: Performed troubleshooting, maintenance & repair of surgical Audio-

Visual equipment and Computers, Laptops, Peripherals & Printers in a sterile, surgical environment.

Assisted users with network & desktop software applications. Prepared and maintained extensive site

surveys & equipment inventories. Completed several operating room upgrades and AV integrations within

tight time and budget constraints.

Information Systems Consultant: (to MSKCC) September 2002 - January 2008

Performed troubleshooting, maintenance & repair of Computers, Laptops, Peripherals, Printers and

Wireless Medical Carts. Installed and configured hardware & software. Assisted users with network &

desktop software applications. Successfully rolled out over 110 wireless medical PC carts.

PNG Computers, Staten Island, NY January 2000 – March 2002

Technician: Built, repaired & maintained PC’s, Laptops, Peripherals & Printers. Installed and configured

hardware & software. Performed site surveys. Installed network cabling & set up networks. Work

performed both in-shop & at customer locations. Assisted users with network & desktop software

applications. Provided telephone support. Initiated a time-saving trouble ticket system.

Tevco, INC., South Plainfield, NJ January 1998 – January 2000

Technician: Repaired & maintained PC’s, Laptops, Peripherals and Printers. Installed & configured

hardware & software. Installed network cabling, hubs, racks & network cards. Phone and Desktop

support. Directed a system-wide 10/100 Ethernet network upgrade.

EDUCATION

PC Age Career Institute, Edison, NJ - Network Engineering Diploma May 1999 - April 2000

DeVry Technical Institute, N. Brunswick, NJ - Electronics Technician Diploma Oct. 1995 - Oct. 1997

College of Staten Island, Staten Island, NY - A.A. Degree, Liberal Arts Sept. 1986 - June 1989

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