Manager Customer Service

Thelma D. Shelby

*** ******** **. *******, **. 39206 Primary Phone: 601-***-**** other: 601-***-**** Email:

**********@*****.***

Objective

My objective is to find a company that will hire and give me the training that I need to succeed and

be successful in the position that I might hold. To be able to work, reach goals and advance in a

company that will not limit my abilities in helping to move the company forward.

Education

• Provine High School, Jackson, Ms.

• Diploma June-1985

• Course of study Basic Education

• SEC Truck Driving School Graduated and Certified July, 2002

• CDL / Hazmat with Passenger Endorsement

Experience

May 2003 - March 2013

Assistant Store Manager Wal-Mart Madison, Ms. 39110

Started as a scan coordinator, received promotion for department manager. Overseeing grocery

and the candy department. Ordering groceries and making in store ads for 4 years. Attended

management classes for company and received promotion for Assistant Manager for the company.

Taking applications for hire, managing stocking crew, overseeing all departments, managing back

door receiving. Unloading trucks and running pallet jack, electric jack, electric stacker, and making

sure that customer satisfaction was a priority.

August 2001 - May 2002

Grocery Pricing Manager Kmart Stores Inc. Jackson, Ms.

Duties include scanning and changing prices on groceries and making sure prices were right in the

data base, placing store ads, making displays.

January 2001 - August 2001

Pricing Manager Winn Dixie Jackson, Ms.

Store pricing, make store ads, cashiering. Running the store front (giving change and making sure

cashiers had breaks). Running customer service.

June 1985 – January 2001

Pricing Manager/Scan Coordinator Jitney Jungle Jackson, Ms.

Duties include store pricing, scanning store, placing ads and making sure all merchandise scanned

properly. Managing receiving of all grocery trucks. Running front end of store and customer service

department. Managing Health Beauty Cosmetic Dept. in store.

Skills and Accomplishments

I have been in the retail and grocery industry for 28 years and have received certificates

for 15 years at Jitney Jungle and received certificates yearly at Wal-Mart for my

accomplishments and best grocery department in my district.

References:

Jerry Hayman, Co-Manager 601-***-****

Marcus Rhoden, Co-Manager 601-***-****

Olga Wallace, Co-Manager 601-***-****

Other Reference furnished upon request.

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